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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Acid Smoke after Fire

3/2/2018 (Permalink)

SERVPRO of S. Eugene/Florence can help even in the toughest circumstances.  By calling SERVPRO of S. Eugene/Florence, 541-345-0115, we will begin the process of restoring your property back to its preloss state. 

The acidic ash residue left behind by fire and smoke will get even worse if it is not removed within a couple of days.  The only way to do so is with a thorough cleaning.  You should not try this on your own.  Our professionals have access to special equipment and cleaning products to make the job much easier.  SERVPRO of S. Eugene/Florence is ready to respond 24/7/365.  During cleanup, the technicians will treat walls, ceilings and anything else that has been affected by ash.  If smoke odors are present, and they usually are, they will also require removal to make it possible for you to inhabit your building once again.  Smoke odors though, are extremely hard to removed and can't be done with standard equipment.  SERVPRO of S. Eugene/Florence has specialized odor removal equipment on hand to counter noxious smoke odors.  They can reach into all parts of the home, including inside floors and walls. 

Do not delay in calling SERVPRO of S. Eugene/Florence to begin immediate restoration services.

When it Rains, it Pours

3/2/2018 (Permalink)

According to the National Weather Service (NOAA), "Approximately seventy five percent of all Presidential disaster declarations are associated with flooding"  NOAA lists the most common flood hazards in the United States as:

Flash Flooding

River Flooding

Storm Surge and Coastal Inundation from Tropical and Non-Tropical Systems

Burn Scars/Debris Flows (Caused by Wildfires)

Ice/Debris Jams


Dry Wash (Caused by heavy rainfall in dry areas)

Dam Breaks/Levee Failure

Just because you haven't experienced a flood doesn't mean you won't in the future.  In fact, 20% of all claims paid by the National Flood Insurance Program (NFIP) were for policies in low-risk communities.  On average, floods cost $3.5 billion in annual losses in the United States.

When catastrophic water damage happens to you, SERVPRO of S. Eugene/Florence Professionals are ready to help.  SERVPRO of S. Eugene/Florence can respond to any size or type of disaster and begin cleanup and restoration to get you back in your home as soon as possible.

SERVPRO of S. Eugene/Florence Professionals are ready to help make it "Like it never even happened."

Portable Fire Extinguishers

3/1/2018 (Permalink)

Portable fire extinguishers can be life and property saving tools when used correctly. Read the instructions on the fire extinguisher and become familiar with them before a fire breaks out.

In order to operate an extinguisher, the National Fire Protection Association (NFPA) suggests remembering the word PASS:

Pull the pin. Hold the nozzle pointing away from you and release the locking mechanism.

Aim low. Point the extinguisher at the base of the fire.

Squeeze the lever slowly and evenly.

Sweep the nozzle from side-to-side.

It is always a good idea to show EVERYONE in your household how to use a fire extinguisher in case of fire.  You never know when or where the fire will start and having more than one person know how to use an extinguisher could save you from excessive damage to your home or save a life.

Emergency Water Damage

3/1/2018 (Permalink)

The first 24 hours following a water loss are the most important in preventing secondary or permanent damage.

With a call to SERVPRO of S. Eugene/Florence 541-345-0115, a professional will be on site as soon as possible to ensure that the water damage is handled by completing the following steps.


SERVPRO of S. Eugene/Florence Professionals will inspect affected areas to determine the extent of water damage and will review the inspection with you to answer any questions before beginning any work.


SERVPRO of S. Eugene/Florence Professionals will take steps to help protect your home or business, as well as personal belongings and other contents, from further damage by extracting the excess water and preparing the area for drying. They will explain the needed emergency services to you step-by-step.


To help ensure your home or business and belongings are dried to appropriate industry standards, a SERVPRO of S. Eugene/Florence Professional will monitor the drying process. The updates will be consistently communicated to you.


SERVPRO of S. Eugene/Florence Professionals will repair structural materials, reinstall carpets, and clean affected areas of your property and belongings. A final walkthrough of the jobsite will be conducted with you to help ensure the property was returned to preloss condition.


Shut off the water source if possible or contact a qualified party to stop the water source.

Turn off circuit breakers for wet areas of the building when access to the power distribution panel is safe from electrical shock.

Remove as much excess water as possible by mopping and blotting.

Place aluminum foil or wood blocks between furniture legs and wet carpeting.

Move any paintings, art objects, computers, documents, and other sensitive valuables to a dry place.

Don’t enter affected areas if electrical outlets, switches, circuit breakers, or electrical equipment are exposed to water. Always avoid electrical shock hazards.

Don’t use your household vacuum cleaner to remove water; this could cause electrical shock or damage to the vacuum cleaner.

Don’t turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.

For more information on recovering from water damage, contact SERVPRO of S. Eugene/Florence today.

Taking Technology by Storm

2/28/2018 (Permalink)

Technology can now be a vital tool in preparing for emergencies or disasters, as well as during or after to stay informed of the situation and in communication with others. From common technology you already use on a day-to-day basis to taking a few extra steps to prepare, the following will help you be ready in the event of an emergency or disaster.

Store Information Online

There are many places to store important information securely online. Services like Google Drive and Dropbox offer free way to store different types of files, from a Word document to images of important documents. Ready.gov suggests saving an electronic version of insurance policies, identification documents, medical records, and information on your pets, if necessary.

Follow the News

Stay informed by following agencies such as FEMA, local news channels, and local government on Twitter for the most up-to-date information in a disaster situation. You can also alert first responders if a rescue is needed through Twitter.

Mark Yourself Safe

The American Red Cross offers a Safe & Well check-in site to list yourself as safe or find family and friends in situations where communication is difficult to establish. Facebook also has a feature called Safety Check that is activated after natural disasters or a crisis. You will receive a notification from Facebook if you’re located in the affected area at that time.

Get in Touch

Make sure your contact information is up-to-date in your phone and e-mail for communication with family, friends, business contacts, and others whom you may need to get in contact with before, during, or after a disaster.

Charge Up

Keep a portable charger in your car and home in case of an emergency. You may need to recharge this from time to time, but you can also buy solar-powered chargers as well.

Get an Emergency READY Profile®

SERVPRO® of S. Eugene/Florence is proud to offer Emergency READY Profiles® (ERP) for free at ready.SERVPRO.com to help prepare you, your property, or your business for an emergency.

By developing a SERVPRO® Emergency READY Profile® for your property or business, you minimize business interruption by having an immediate plan of action.  Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your property or business. Put help in the palm of your hand with the Ready Plan App. Get in touch with SERVPRO® of S. Eugene/Florence today for more information on developing an ERP for your property or business, and SERVPRO® of S. Eugene/Florence will be there to help make it “Like it never even happened.”

How You Can Decrease Mold Exposure

2/27/2018 (Permalink)

Sensitive individuals should avoid areas that are likely to have mold, such as compost piles, cut grass, and wooded areas. Inside homes, mold growth can be slowed by controlling humidity levels and ventilating showers and cooking areas.

If you find mold growth in your home, SERVPRO of South Eugene/Florence has trained professionals to remediate the mold. 

Some things that you can do to prevent mold exposure: 

  • Keep humidity levels as low as you can—no higher than 50%–all day long. An air conditioner or dehumidifier will help you keep the level low. Bear in mind that humidity levels change over the course of a day with changes in the moisture in the air and the air temperature, so you will need to check the humidity levels more than once a day.
  • Use an air conditioner or a dehumidifier during humid months.
  • Be sure the home has adequate ventilation, including exhaust fans.
  • Clean bathrooms with mold killing products.
  • Do not carpet bathrooms and basements.
  • Remove or replace previously soaked carpets and upholstery.

If you suspect that you may have mold in your home or business, call SERVPRO of South Eugene/Florence, 541-345-0115 to schedule an inspection.

Could Mold be Lurking in your Ventilation System?

2/19/2018 (Permalink)

Did you know your ventilation system is often the biggest culprit in poor indoor air quality? In most cases, the HVAC system has been operating for some time without much attention. Dirty ducts can circulate odors, contaminants such as mold, and irritating dust throughout your building or home.

A routine part of SERVPRO® of S. Eugene/Florence's service is inspecting the heating, ventilation, and air conditioning unit (HVAC). Keeping the HVAC and ductwork clean can potentially extend the life-span of the equipment by allowing it to operate at peak condition, which may help save you money. Duct cleaning may not always be necessary. In some circumstances, such as after a fire, smoke, or suspected mold growth, duct cleaning becomes an essential part of the cleanup process. In these cases, your SERVPRO® of S. Eugene/Florence Professionals can often restore the HVAC system and ductwork to pre-damage condition.

If you have a fuel-burning furnace, stove, or fireplace, the U.S. Environmental Protection Agency (EPA) recommends they be inspected for proper functioning and be serviced before each heating season to protect against carbon monoxide poisoning.

The SERVPRO® Duct Cleaning System is proven and cost-efficient. Unlike the majority of duct cleaning services, SERVPRO® of S. Eugene/Florence Professionals use a portable ventilation and air duct cleaning system to examine ductwork and make a clean sweep, removing years of dust and grime.

The process begins by using patented equipment, including a roto-scraper, which automatically adapts to the duct’s shape and diameter while traveling through the duct, removing debris and filth before vacuuming begins.

Next, a powerful push-pull air delivery and collection system transfers the debris from the ducting to a 16-gallon container.

Air is filtered through a HEPA filtration system, removing 99.97 percent of the particles in the airstream. HEPA filters capture debris and keep the indoor environment clean.

As an optional process, a sealant or coating product may be sprayed to address odor or microbial concerns.

Filters will either be cleaned or replaced to remove odor and dirt.

For more information on duct cleaning, or to schedule an appointment, contact your local SERVPRO® of S. Eugene/Florence today.

Kitchen Safety to Prevent Fire

2/18/2018 (Permalink)

According to the National Fire Protection Association, cooking fires are the number one cause of home fires and home injuries. The leading cause of fires in the kitchen is unattended cooking. It’s important to be alert to prevent cooking fires.

Be on alert! If you are sleepy or have consumed alcohol don’t use the stove or stovetop.

Stay in the kitchen while you are frying, grilling, boiling, or broiling food.

If you are simmering, baking, or roasting food, check it regularly, remain in the kitchen while food is cooking, and use a timer to remind you that you are cooking.

Keep anything that can catch fire—oven mitts, wooden utensils, food packaging, towels, or curtains—away from the stovetop.

If you have a cooking fire, consider the following safety protocols to help keep you and your family safe.

Just get out! When you leave, close the door behind you to help contain the fire.

Call 9-1-1 or the local emergency number after you leave.

For an oven fire, turn off the heat and keep the door closed.

If you try to fight the fire, be sure others are getting out and you have a clear way out.

Keep a lid nearby when you’re cooking to smother small grease fires. Smother the fire by sliding the lid over the pan and turn off the stovetop. Leave the pan covered until it is completely cooled.

Winter Weather Worries

2/12/2018 (Permalink)

Winter weather can bring about more issues than just slippery roads and a sidewalk to shovel. If you live where temperatures sink below freezing level, you are also at risk for frozen pipes and ice dams, which can create a major disaster at your home or property.


Frozen pipes are often those exposed to the cold weather, such as those outside your house, or in cold areas such as basements, attics, garages, or kitchen cabinets.

A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused by the backflow pressure between the water source and the blockage. A burst pipe can cause considerable damage to your property if not addressed quickly.

To prevent pipes from freezing, here are a few steps you can take, according to The American Red Cross:

Be sure to completely drain water from swimming pool and sprinkler lines, as well as outside hoses.

Open kitchen cabinets to let warm air near the plumbing.

When the weather is extremely cold, let water drip from faucets that may come from exposed pipes.

Keep your heat set to the same temperature both day and night.


Ice dams can be a little-known, but major problem during the snowy season. They form when heated air melts roof snow downward into water dammed behind still-frozen ice. When the trapped water cannot safely flow or run into the gutter system, it can backflow under the roof ’s shingles and into the structure’s interior areas, as well as causing gutters and shingles to move or fall.

Icicles can be an initial sign of an ice dam, according to Travelers.com. To spot ice dams inside, “check for water stains or moisture in your attic or along the ceiling of exterior walls of your house. Water stains or moisture may be an indication that an ice dam has formed and water has penetrated the roof membrane.”

Removing an ice dam as soon as it is found is vital to helping prevent damage to your property and can be done using heated cables, a roof shovel, or calcium chloride ice melter.

If winter weather causes water damage to your property, SERVPRO® of S. Eugene/Florence Professionals are only a call away, 24/7, ready to restore to preloss condition.

Commercial Water Damage - Bonanza Oregon School District

2/8/2018 (Permalink)

Our DISASTER RECOVERY TEAM was called in to the Bonanza, Oregon School District after a major rain storm hit their area. 

On this loss, there were 10 classrooms and the gymnasium affected. 

We had our DISASTER RECOVERY TEAM on the road and headed that way within an hour, and were there until this job was completed.  We were able to extract and dry all areas that were affected, unless major damage was done.  We needed to remove the entire gym floor due to the amount of water damage.

Once the entire facility had been dried out, or repairs had been started, we were able to clean the areas affected and get the school ready to reopen.

Even though our franchises are located in Douglas and Lane Counties, we have a DISASTER RECOVERY TEAM that can and will travel all over the United States.  We are always loaded and ready to go.

Can't I Do This Myself?

9/7/2017 (Permalink)

Once your home has been damaged by fire, your top priority is getting your property cleaned and repaired. In many cases, this desire leads people to pursue DIY cleanup projects. If this were your planned method, you should reconsider this course of action. If the fire damage is of any consequence, many concerns need to be addressed. Can you do all of this yourself?

1. Water Removal: Standing water left behind the fire extinguishing efforts of the local fire department have several important ramifications. The resulting water damage can be furniture, electronics, clothing, drywall, ceilings, flooring, and more. Water removal must be done quickly. SERVPRO of South Eugene/Florence utilizes water pumps, wet-vacs, high-velocity fans and dehumidifiers to extract the water and moisture quickly thereby mitigating the damage.  Fire damage unfortunately, has collateral damage.

2. Smoke Damage: The smoke damage that results from a fire can be quite substantive. In fact, the smoke left behind can become embedded in your furniture, flooring, carpets, and walls. If left unaddressed, this smoke damage can remain in your property for years. Soot, another by-product of specific fires, needs special attention for proper clean up to avoid staining of walls and furniture. Effectively removing smoke necessitates the use of professional procedures and products that fire restoration specialists from SERVPRO of South Eugene/Florence has in its arsenal.

3. Salvageable Goods: In many cases, homeowners who seek to complete the remediation process on their own will throw away items that are salvageable. Don't make this mistake. Instead, allow SERVPRO of South Eugene/Florence to assist you with this aspect of the restoration process. We will assess, inspect and issue you a Contents Claim Inventory Service form--CCIS. This inventories affected household items and classifies them into non-salvageable, salvageable or questionable lists. Items can be containerized and cleaned at our facility by our trained professionals.

4. Time Efficiency: If you attempt to complete the fire restoration process without professional assistance, the project will take a lot of time and probably lack positive results. However, hiring SERVPRO of South Eugene/Florence to put your home back in a healthy condition after fire damage enables you to feel confident of the restoration. Consider the effort, equipment, and training involved in successfully restoring your home to its pre-fire condition.

Mold 101

9/7/2017 (Permalink)

Molds can be found almost anywhere; they can grow on virtually any organic substance, as long as moisture and oxygen are present. There are molds that can grow on wood, paper, carpet, foods, and insulation. When excessive moisture accumulates in buildings or on building materials, mold growth will often occur, particularly if the moisture problem remains undiscovered or unaddressed. It is impossible to eliminate all mold and mold spores in the indoor environment. However, mold growth can be controlled indoors by controlling moisture indoors.

Molds reproduce by making spores that usually cannot be seen without magnification. Mold spores waft through the indoor and outdoor air continually. When mold spores land on a damp spot indoors, they may begin growing and digesting whatever they are growing on in order to survive. Molds gradually destroy the things they grow on.

Many types of molds exist. All molds have the potential to cause health effects. Molds can produce allergens that can trigger allergic reactions or even asthma attacks in people allergic to mold. Others are known to produce potent toxins and/or irritants. Potential health concerns are an important reason to prevent mold growth and to remediate/clean up any existing indoor mold growth.

Since mold requires water to grow, it is important to prevent moisture problems in buildings. Moisture problems can have many causes, including uncontrolled humidity. Some moisture problems in buildings have been linked to changes in building construction practices during the 1970s, ’80s, and ’90s. Some of these changes have resulted in buildings that are tightly sealed, but may lack adequate ventilation, potentially leading to moisture buildup. Building materials, such as drywall, may not allow moisture to escape easily. Moisture problems may include roof leaks, landscaping or gutters that direct water into or under the building, and unvented combustion appliances. Delayed maintenance or insufficient maintenance are also associated with moisture problems in schools and large buildings. Moisture problems in portable classrooms and other temporary structures have frequently been associated with mold problems.

When mold growth occurs in buildings, adverse health problems may be reported by some building occupants, particularly those with allergies or respiratory problems.

If you suspect that your home or office has mold, call SERVPRO of South Eugene/Florence to schedule a scope.  541-345-0115

Water Damage AFTER a Fire

9/6/2017 (Permalink)

In some fires, damage from the actual flames ends up being the least of your concerns. Fires often trigger damage in a way homeowners do not expect: significant water damage. Whether during the efforts to put the fire out or leaks caused by the heat, fire can directly or indirectly cause your home to take on large amounts of water unexpectedly. If the fire started during a storm, rain or flood water might also deal some damage. Listed are some common ways we encounter water damage after a fire.
Water Damage from Hoses and Extinguishers:

After a fire, severe water damage can happen as a result of fire hoses and extinguishers used to smother the flames. These devices, while sometimes using foam to smother the fire, often use pure or mixed water to stop the fire in its tracks. Care is not often taken to controlling the water flow, with as much being used as necessary to stop the flames. This can lead to a heavy dousing of any surface in your home, and some mild flooding.  Excess water is common after a fire, and perhaps more often than not, you'll be dealing with this type of damage. Typically, a small isolated fire in a kitchen would not inflict such heavy secondary water damage.

SERVPRO of South Eugene/Florence is a locally owned and operated business which has experience with all types of water and fire damage.

What to do until SERVPRO arrives

9/5/2017 (Permalink)

A fire can leave behind soot, smoke damage and a host of other problems. Ceilings, walls, woodwork, carpeting, and floors will often need a thorough professional cleaning. If your home or business suffers a fire, it is important to take the appropriate steps to prevent further damage until your SERVPRO of South Eugene/Florence professionals arrive. The following tips may help reduce damage and increase chances of a successful restoration.


Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet.

Keep hands clean. Soot on hands can further soil upholstery, walls and woodwork.

Place dry, colorfast towels or old linens on rugs, upholstery and carpet traffic areas.

If electricity is off, empty freezer/refrigerator completely and prop doors open to help prevent odor.

Wipe soot from chrome kitchen/bathroom faucets, trim and appliances, then protect these surfaces with a light coating of lubricant.

If heat is off during winter, pour RV antifreeze in sinks, toilet bowls, holding tanks and tubs to avoid freezing pipes and fixtures.

Change HVAC filters; leave system off until a trained professional can check the system.

Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system.


Don’t attempt to wash any walls or painted

surfaces without first contacting your SERVPRO of South Eugene/Florence Professional.

Don’t attempt to shampoo carpet or upholstered furniture without first consulting your SERVPRO of South Eugene/Florence Professional.

Do not attempt to clean any electrical appliances (TV sets, radios, etc.) that may have been close to fire, heat or water without first consulting an authorized repair service.

Do not consume any food or beverages that may have been stored close to fire, heat or water, as they may be contaminated.

If ceiling is wet, do not turn on ceiling fans.  Wiring may be wet or damaged and cause electrical shock, and air movement may create secondary damage.

Don’t send garments to the dry cleaner. Improper cleaning may set in smoke odor.

Commercial Fire Preparedness

9/5/2017 (Permalink)

Commercial business owners everywhere know they must keep their fire protection systems up to code, but what happens when they don't?

A fire can break out at any time.  Faulty equipment or a careless employee, you must be prepared.  Maintaining your fire suppression system, as well as planning ahead, can save your business from extended closure following a fire.

There are many cases every year in which a lack of properly installed fire safety equipment leads to extensive damage from fires.  If your business isn't up-to-code on all of your sprinklers, suppression systems and alarms, your business could face disastrous consequences.

You also need to address the issue that businesses don't always prepare for - employee fire safety training.  An employee who has been trained can avoid the fire hazard, and possibly even fight the fire, using an extinguisher the right way. 

Next, you must prepare for the aftermath.  By having a FREE Emergency Ready Profile conducted by your local SERVPRO of South Eugene/Florence team, you are way ahead of the game.  This profile will expedite the cleanup and restoration services provided by SERVPRO of South Eugene/Florence.  Contact our local office at 541-345-0115 to schedule yours today.

Mold Remediation vs. Mold Removal

9/5/2017 (Permalink)

Since microscopic mold spores exist naturally almost everywhere, indoors and outdoors, removing all mold from a home or business is impossible. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold. This is a fallacy.

SERVPRO of South Eugene/Florence understands the science behind mold and mold growth. Our SERVPRO of South Eugene/Florence Professionals have the training and expertise to remediate the mold in your home or business. Mold remediation focuses on getting mold levels back to normal, natural levels.

Every mold damage scenario is different and requires a unique solution, but the general mold remediation process stays the same.

  • Step 1: Emergency Contact SERVPRO of South Eugene/Florence 541-345-0115
  • Step 2: Inspection and Mold Damage Assessment
  • Step 3: Mold Containment
  • Step 4: Air Filtration
  • Step 5: Removing Mold and Mold-Infested Materials
  • Step 6: Cleaning Contents and Belongings
  • Step 7: Restoration

Signs of Mold? Call SERVPRO of South Eugene/Florence 541-345-0115

Understanding Mold

When water intrudes into your property, mold growth can start in as little as 48 hours. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic, float along in the air, and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants and have the potential to cause other health effects. 
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor, and that odor can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

Emergency Planning before the Storm

9/4/2017 (Permalink)

How quickly your company can get back to business after a tornado, fire, or flood often depends on the emergency planning done today. The regular occurrence of natural disasters demonstrates the importance of being prepared for any emergency. While each situation is unique, your organization can be better prepared if you plan carefully, put emergency procedures in place, and practice for all kinds of emergencies.

The following are basic measures business owners and managers can take to begin preparing.  A commitment to begin planning today will help support your employees, customers, the community, local economy, and even the country.  It also protects your business investment and gives your company a better chance for survival.

Develop a Business Continuity Plan.

Your organization’s risk needs will vary depending on the specific industry, size, scope and location. Begin by reviewing your business process flowchart, if one exists, to identify operations critical to survival and recovery. Carefully assess your internal and external functions to determine which staff, materials, procedures and equipment are absolutely necessary to keep the business operating. You should also establish procedures for succession of management.

Review Insurance Coverage.

Inadequate insurance coverage can lead to major financial loss if your business is damaged, destroyed or simply interrupted for a period of time. Insurance policies vary; check with your agent or provider about things such as physical losses, flood coverage and business interruption.  Understand what your policy does and does not cover.

Prepare your Emergency Plan.

Your employees and co-workers are your business’ most valuable asset. Communication is central before, during and after a disaster. Include emergency information in newsletters, on your company intranet, in periodic employee e-mails and/or other communication tools.

Practice the Emergency Plan.

Some disasters will require employees to leave the workplace quickly. The ability to evacuate workers, customers and visitors effectively can save lives. If your business operates out of more than one location, establish evacuation procedures for each individual building. If your company is in a high-rise building, an industrial park, or even a small strip mall, it is important to coordinate and practice with other tenants or businesses to avoid confusion and potential gridlock.

Secure Your Facility and Equipment.

Install fire extinguishers, smoke alarms and detectors in appropriate places. Secure all entry and exit points and plan for mail safety. Plan what you will do if your building, plant or store is not usable. Secure valuable equipment.

Improve Cyber Security.

Protecting your data and information systems may require specialized expertise, but even the smallest business can be better prepared. Use anti-virus software and keep it up-to-date. Don’t open e-mails from unknown sources. Use hard-to-guess passwords. Protect your computer from intruders by using firewalls. Back up your computer data and download security protection updates known as patches regularly.

Lightning Storm Safety

8/28/2017 (Permalink)

Lightning is one of the leading causes of weather-related fatalities.

Though the odds of being struck by lightning in a given year are only around 1 in 500,000, some factors can put you at greater risk for being struck. Here are a few lightning safety tips.

Be aware.

Check the forecast before participating in outdoor activities. If it calls for thunderstorms, postpone your trip or activity, or make sure adequate safe shelter is available.

Go indoors.

Remember the phrase, “When thunder roars, go indoors.” Find a safe, enclosed shelter when you hear thunder. Safe shelters include homes, offices, shopping centers, and hard-top vehicles with the windows rolled up. Avoid windows, doors, porches, and concrete.  Do not lie on concrete floors and avoid leaning on concrete walls. Lightning can travel through any metal wires or bars in concrete walls or flooring.

Avoid water.

Do not bathe, shower, wash dishes, or have any other contact with water during a thunderstorm because lightning can travel through a building’s plumbing.

Avoid electronic equipment.

Do not use computers, laptops, game systems, washers, dryers, stoves, or anything connected to an electrical outlet. Lightning can travel through electrical systems, radio and television reception systems, and any metal wires or bars in concrete walls or flooring. Equip homes and offices with whole-house surge protectors to protect appliances.

Always a Good Time to Check your Batteries

8/28/2017 (Permalink)

Fire Prevention Month is coming up in October, but it's ALWAYS a good time to examine emergency preparedness plans for your home and business, including your fire escape plan.

Do you have a fire escape plan? Have you changed your smoke alarm batteries within the last year?

The NFPA recommends installing smoke alarms in every bedroom, outside each separate sleeping area, and on every level of your home, including the basement. Did you know that roughly half of home fire deaths result from fires reported between 11 p.m. and 7 a.m., when most people are asleep?  Smoke alarms save lives. In fact, having a working smoke alarm cuts the chances of dying in a reported fire in half!

Stay safe and prepare now to ensure you are ready for any disaster.

Commercial Water Damage

8/28/2017 (Permalink)

When your employees, along with their families, and the community you do business in depends on your company, the thought of commercial water damage caused by extreme weather is very frightening.  With a little planning, we can help keep your business operating after catastrophic water damage.

The free SERVPRO of S. Eugene/Florence Emergency Ready Profile (ERP) will help you in keeping your business downtime to a minimum.  It will include information on key water shut off points, as well as information on your building and the key contacts.  It also has the information on the best routes to enter your business to begin work.  These steps, as well as may others, will help expedite the response time to your emergency.

By planning ahead, you are taking that step to minimize downtime of your business.  Your employees, along with their families, and the community will all thank you!

Remember, failing to plan is planning to fail!

Water Intrusion = MOLD

8/25/2017 (Permalink)

While we work hard to care for our homes, we must be diligent to ensure that there will be no water intrusion into our homes.  As a homeowner, we need to take the necessary precautions and steps to minimize the amount of this moisture to reduce the risks of mod developing. 

Mold tends to become an issue due to water intrusion, and this has developed into a huge issue for homeowners and property managers.  Not taking care of water in your home will encourage mold growth.  As mold spores are invisible to the naked eye, they tend to make their way through the home, and are always present in indoor and outdoor air. 

It will become a nuisance as well as a possible health issue when it starts to grow. 

Mold requires a food source, the right temperature, above freezing and plenty of moisture.  These conditions are all a part of your home's make up, so be diligent in checking on your home for any water intrusion.  If you do come across a mold issue, call SERVPRO of South Eugene/Florence.  We are the mold remediation experts!

Mold Prevention Tips

8/22/2017 (Permalink)

The key to mold control is moisture control. Solve moisture problems before they become mold problems!

Mold Prevention Tips

Fix leaky plumbing and leaks in the building envelope as soon as possible.

Watch for condensation and wet spots. Fix source(s) of moisture problem(s) as soon as possible.

Prevent moisture due to condensation by increasing surface temperature or reducing the moisture level in air (humidity). To increase surface temperature, insulate or increase air circulation. To reduce the moisture level in air, repair leaks, increase ventilation (if outside air is cold and dry), or dehumidify (if outdoor air is warm and humid).

Keep heating, ventilation, and air conditioning (HVAC) drip pans clean, flowing properly, and unobstructed.

Vent moisture-generating appliances, such as dryers, to the outside where possible.

Maintain low indoor humidity, below 60% relative humidity (RH), ideally 30 – 50%, if possible.

Perform regular building/HVAC inspections and maintenance as scheduled.

Clean and dry wet or damp spots within 48 hours.

Don’t let foundations stay wet. Provide drainage and slope the ground away from the foundation.

If mold is suspected in your home or office, call SERVPRO of South Eugene/Florence 541-345-0115.  We will have a Project Manager come out to scope the damage and get your situation remedied!

The Art of Drying

8/10/2017 (Permalink)

Did you know there is actually a science behind the process of drying? Having the knowledge of psychrometrics is essential to restoring a water-damaged structure to its preloss condition. While your initial reaction may be to grab a few towels to mop up the mess and place a fan or two around the damaged area, SERVPRO of South Eugene/Florence Professionals are trained in the science of drying and follow strict industry approved standards to help lower the chances of any secondary damages. If your home or business suffers water damage, our team at SERVPRO of South Eugene/Florence will:

n Inspect the structure to detect every component that is wet to help prevent secondary damage from happening.

n Measure how much moisture is in wet materials and monitor whether the materials are drying properly.

n Speed up Mother Nature by using professional drying equipment. What exactly does it mean to help “speed up Mother Nature”? A wet structure can often dry naturally because the environment always seeks equilibrium. When materials are wet, moisture will naturally move to drier air at the surface of the material–but only if the air is, indeed, drier. The only problem is, nature often takes too long and secondary damages may occur while the building is drying out.

SERVPRO of South Eugene/Florence Professionals have the tools and equipment to help Mother Nature along, including equipment to help dry hardwood floors, tough-to-reach spaces inside walls, and much more.  SERVPRO of South Eugene/Florence also uses state-of-the-art monitoring equipment and a proven scientific process to help speed the drying of your home or business.

It’s not only the equipment, but the technology too. SERVPRO® has developed DryBook™, a proprietary tool that provides real-time documentation and updates on the drying process and helps ensure industry drying requirements are met. With DryBook™ Mobile, you have the ability to know exactly where your property is in the drying process.

The bottom line? SERVPRO of South Eugene/Florence Professionals have the training and equipment to help make water damage “Like it never even happened.”

Carbon Monoxide

8/10/2017 (Permalink)

You can’t see or smell carbon monoxide, but at high levels, it can kill a person in minutes. Often called the silent killer, carbon monoxide, or CO, is an invisible, odorless, colorless gas, created when fuels, like gasoline, wood, coal, natural gas and propane burn incompletely.

According to the Center for Disease Control and Prevention (CDC), each year more than 400 Americans die from unintentional CO poisoning. It is estimated another 20,000 visit the emergency room, and more than 4,000 are hospitalized due to CO poisoning.

All people and animals are at risk for CO poisoning, with some groups— including unborn babies, infants, and people with chronic heart disease, anemia, or respiratory problems— being more susceptible to the effects of carbon monoxide.

An excess of CO, leading to CO poisoning, can result from faulty furnaces or other heating appliances, portable generators, water heaters, clothes dryers, or idling cars left running in garages.

Taking some basic, precautionary steps can help eliminate the risk of carbon monoxide poisoning. Protect yourself by reviewing the following tips, provided by the United States Fire Administration.

n Have fuel-burning appliances, like oil and gas furnaces, gas or kerosene heaters, fireplaces, and wood stoves inspected by a trained professional every year.

n Open the damper for proper ventilation before using a fireplace. Never use your oven or stovetop to heat your home or business.

n Make sure all fuel-burning vented equipment is vented to the outside to avoid CO poisoning. Keep the venting for exhaust clear and unblocked.

n If you need to warm a vehicle, remove it from the garage immediately after starting it. Never run a vehicle or other fueled engine or motor indoors, even if garage doors are open. Make sure the exhaust pipe of a running vehicle is not blocked with snow, ice, or other materials.

n Make sure vents for the dryer, furnace, stove, and fireplace are clearof snow and other debris.

n Only use barbecue grills outside, away from all doors, windows, vents, and other building openings. Some grills can produce CO gas. Never use grills inside the home or the garage, even if the doors are open.

n Use portable generators outdoors in well-ventilated areas away from all doors, windows, vents, and other building openings to prevent exhaust fumes from entering the home.


Symptoms of Carbon Monoxide Poisoning:

Dull headache



Nausea or vomiting

Shortness of breath


Blurred vision

Loss of consciousness

Rainstorm Damage

8/1/2017 (Permalink)

Our Disaster Recovery Team was called in to assist when a rainstorm damaged Bonanza School in Oregon.  Our team immediately headed that way and were onsite within hours.  Below is the article posted in their local newspaper. 

The rainstorm that swept through the Klamath Basin Monday evening sent water flooding into the gym and several other rooms at Bonanza School.

On Tuesday the Klamath County School Board declared an emergency, giving the go-ahead to fix the damage as soon as possible.

“There was an inch to two inches of standing water in many parts of the building,” said Steve Johnson, risk management director for the KCSD.

Roughly estimating, the flooding affected about 30 percent of the K-12 school. Water and dirt flowed into the gym, weight room, boy’s locker room, kitchen, cafeteria and wrestling room in the ground level of the school and a few classrooms in the lower portion of the school.

A custodian found the damage on Tuesday morning and Johnson and Justin Azevedo, district maintenance director, began the response immediately. SERVPRO, a cleaning and restoration company, arrived on Tuesday and is starting the clean-up work.

An insurance adjustor is expected on Thursday to estimate the total damage and the cost.

It is possible the gym floor may need to be replaced. Though it is summer, fall sports training for volleyball starts as soon as August. To expedite the work, the school board voted unanimously to declare an emergency at its regular June meeting on Tuesday evening.

 ~ Herald and News, Klamath Falls, OR newspaper

Timing is an Issue with Water

7/19/2017 (Permalink)

Imagine it’s 8:00 p.m. on a Sunday, and you walk into your home after a relaxing vacation expecting to switch on the lights, put the kids to bed then get some rest yourself.

The only problem? A water pipe burst over the weekend, dumping thousands of gallons of water over your hardwood kitchen floor, your carpeted living room and your cement utility room. You realize this problem is far beyond the reach of your shop vac. What do you do now?

When it is your home or business that is underwater, mitigation cannot wait. You need mitigation to begin immediately. If water damage strikes you or your customers, give SERVPRO® of South Eugene/Florence a call, any time, any day.

The cost of water damages can increase exponentially with time. Wood floors warp, dry wall soaks in moisture and mold develops in hard-to-reach areas of your home or business.

The benefits of rapid mitigation offered by SERVPRO® of South Eugene/Florence are two-fold:

Your costs go down as potential hazards may be avoided, and your peace of mind goes through the roof.

If the unthinkable happens to your home or business, allow SERVPRO® of South Eugene/Florence Professionals to help quickly turn your “before” into a “happily ever after.”

Vandalism at a Local School

7/6/2017 (Permalink)

Our SERVPRO of Douglas County, SERVPRO of South Eugene/Florence and SERVPRO of Springfield/East Lane County teams were called in by a local elementary school after juveniles had broken into the school and vandalized the inside, with the majority of the damage happening in the gymnasium.

We were called in on a Saturday evening, and all hands were on deck through the night, and they also worked all day on Sunday to make it look Like it never even happened.  The school was able to open as scheduled on Monday morning and it looked like nothing had even occurred over the weekend. 

We are grateful that SERVPRO of Douglas County, SERVPRO of South Eugene/Florence and SERVPRO of Springfield/East Lane County is the company that schools think of when a disaster strikes. 

Summer Fire Safety

7/5/2017 (Permalink)


Summer is a time to enjoy the great outdoors, but it is also important to keep safety in mind. Consider the following tips, provided by the National Fire Protection Association, to keep you and your family safe all summer long.

When using a charcoal grill, only use starter fluids designed for barbecue grills; do not add fluid after coals have been lit.

When using a gas grill, ensure the hose connection is tight; check hoses for leaks. Applying soapy water to the hoses will easily and safely reveal any leaks.

When camping, always use a flame-retardant tent and set up camp far away from the campfire.

Always build a campfire downwind from the tent area. Clear vegetation and dig a pit before building your fire. Extinguish the fire before going to sleep or leaving the campsite.

Store liquid fire starter (not gasoline) away from your tent and campfire and only use dry kindling to freshen a campfire.

SERVPRO of South Eugene/Florence wishes you a safe and happy summer!

The Water You Don't See

7/5/2017 (Permalink)

Even small water damages have the potential to cause serious structural and indoor air quality issues over time.

The key to avoiding costly future restoration is to handle every water problem as a real threat to your property. SERVPRO® of South Eugene/Florence has the equipment, training and experience to find and dry unseen water before secondary damages occur.

The proper equipment makes a measurable difference in reducing the damage expense during a fire or water loss.

When time matters, technology and equipment must be counted on to perform.

SERVPRO® of South Eugene/Florence will answer your call with rapid action and a full arsenal of drying equipment.

Here are a few of the tools used by SERVPRO® of South Eugene/Florence.

Moisture Sensors are used to detectmoisture in carpets, baseboards and walls.

Moisture Meters are used to determine the actual moisture content of various materials. The moisture tester provides accurate readings, allowing SERVPRO® of South Eugene/Florence Professionals to monitor the drying process.

Thermohygrometers measure temperature and relative humidity. When armed with this information, SERVPRO® of South Eugene/Florence can calculate and create an environment most conducive to drying. When facing a contaminated water loss, it is not only important to dry the structure, but the structure must also be disinfected and often deodorized.

Ultra Low-Volume (ULV) Foggers will atomize liquid deodorizing agents, producing a fine mist that can easily penetrate the site where odor-causing residues may accumulate. This device can also be used to inject fungicides and disinfectants into wall cavities and other hard-to-reach areas.

Thermal Foggers (pictured) dispense solvent-based products by creating a dense fog. The fog consists of tiny particles of deodorant solution that attach to and neutralize odor causing particles.

The bottom line? SERVPRO® of South Eugene/Florence has the training and equipment to help make it “Like it never even happened.”

Biohazard, Crime Scene and Vandalism

4/27/2017 (Permalink)

Recognized as a leading fire and water cleanup and restoration provider by hundreds of insurance companies, SERVPRO® of Douglas County, SERVPRO of South Eugene/Florence and SERVPRO of Springfield/East Lane County also offer fast, reliable biohazard and crime scene cleanup as well as restoration services to residential and commercial property owners.

Exposure to biological and chemical contaminants can pose serious health consequences for building occupants, employees, customers, and owners. A failure to properly handle and safely remove such hazardous substances can contribute to unhealthy and even dangerous environments.

Our technicians at SERVPRO® of Douglas County, SERVPRO of South Eugene/Florence and SERVPRO of Springfield/East Lane County are professionally trained to safely and effectively remove biohazardous substances and prepare waste for proper disposal according to OSHA, EPA, and both state and local health regulations.

Equipped with the necessary safety equipment and cleaning products, SERVPRO® Franchise Professionals help turn unsafe environments into clean, safe homes and offices.

SERVPRO® of Douglas County, SERVPRO of South Eugene/Florence and SERVPRO of Springfield/East Lane County can help with the following issues:


  • Bloodborne Pathogens

  • Methamphetamine Labs

  • Crime Scene Residues

  • Arson

  • Vandalism

  • Sewage Backups

  • Black Water Intrusions

  • Mold Mitigation and Remediation

State and local regulations vary.

Contact SERVPRO® of Douglas County, SERVPRO of South Eugene/Florence or SERVPRO of Springfield/East Lane County today for 24-hour emergency service.

Leave the Board-Ups to Us

4/27/2017 (Permalink)

Leave the Hassle of Board-Ups to the Professionals here at SERVPRO of Douglas County, SERVPRO of South Eugene/Florence and SERVPRO of Springfield/East Lane County.

Whether after a fire, storm, or other structural disaster, boarding up damaged property is a burden that no one should ever have to go through— especially if it is your property that has been damaged.

Boarding up damaged property incorrectly could cause secondary damages such as moisture or animal intrusion, making the situation even worse. The process of boarding up after an unexpected damage can also be as dangerous as the damage itself.

Our SERVPRO of Douglas County, SERVPRO of South Eugene/Florence and SERVPRO of Springfield/East Lane County Professionals can board up the damaged property and mitigate and remediate the original damage, providing you with peace of mind while helping make it “Like it never even happened.”

Our Owners ~ Tim & Nikole Clark

4/20/2017 (Permalink)

SERVPRO® of Douglas County, SERVPRO® of South Eugene/Florence and SERVPRO® of Springfield/East Lane county take pride in being active members of our community.  We love being able to contribute to so many different organizations within our community. 

As employees of Tim & Nikole, we are blessed to have such great people to work for.  When Tim & Nikole were awarded with the Franchise of the Year award, none of us were surprised, but all of us were proud of them, and to be employed by them. 

It doesn't matter if the job is small or a Large Loss that our Extreme Team will head out to, Tim & Nikole are both hands on and ready to help do whatever needs to be done to make it "Like it never even happened."



How Clean are Your Air Ducts?

3/27/2017 (Permalink)

Your air ducts, you don’t see them, so they must be just fine. But they do see a lot of traffic, but do they need cleaned?

Your air ducts do need cleaned if you have these issues;

  • Permanent or long-term water damage.

  • Mold, mildew, or other microbial growth.

  • Debris buildup that restricts air-flow.

  • Dust, cobwebs, or other debris visibly blowing from duct work/registers.

  • Evidence of insect or rodent infestation.

  • Offensive odors from your duct work.

  • Frequent bouts of illness or allergies among your family. A S. Eugene/Florence technician will inspect each air duct, opening all access panels. We will clean supply ducts, return ducts, air vents, and diffusers. In all cases of duct cleaning, it is also necessary to address the source of the dirty air duct to prevent recurrence, including moisture, water, dust, debris, pest contamination, and other pollutants.

  • Want to reduce the need for duct cleaning?

  • During normal operation, dust can accumulate in duct work that can lead to microbial growth. Duct cleaning will reduce this growth, as well as increase the efficiency of your system.

  • Regularly change your air filter.

  • Regularly schedule annual professional maintenance and cleaning.

  • Maintain good housekeeping practices to reduce the likelihood of contaminants.

  • Ensure air intakes are properly located.

  • Have your duct work regularly inspected.

Why it's Important to Have a Fire Evacuation Plan

3/13/2017 (Permalink)

We hear a lot about smoke detectors. They are VERY important in a home safety plan. But do not forget the full Fire Evacuation Plan.

Recently, a house in my hometown caught fire. The fire was intense and the fire department was unable to save the house.  The fire happened in the middle of the night, with working smoke alarms, but unfortunately not everyone in the house made it out unharmed. 

This brings me to the main reason for this topic.  As my wife and I discussed the recent fire and how the smoke detectors save people’s lives, we both realized that a FULL PLAN of escape is necessary. My children grew up with a baseball bat at their bedroom window. I told them in an emergency do not hesitate to break out that window and escape. So, when was the last time you and your family practiced an evacuation drill?  Maybe, it has been awhile. Please do not put this off any longer.  The main point is, it’s easy to forget about your overall evacuation plan. Please, take a few minutes and go over a Complete Fire Evacuation Plan with your family.

  • A closed door may slow the spread of smoke, heat and fire. Install smoke alarms in every sleeping room, outside each sleeping area and on every level of the home.

  • Everyone in the household must understand the escape plan. When you walk through your plan, check to make sure the escape routes are clear and doors and windows can be opened easily.

  • Choose an outside meeting place (i.e. neighbor's house, a light post, mailbox, or stop sign) a safe distance in front of your home where everyone can meet after they've escaped. Make sure to mark the location of the meeting place on your escape plan.

  • Go outside to see if your street number is clearly visible from the road. If not, paint it on the curb or install house numbers to ensure that responding emergency personnel can find your home.

  • Have everyone memorize the emergency phone number of the fire department. That way any member of the household can call from a neighbor's home or a cellular phone once safely outside.

  • If there are infants, older adults, or family members with mobility limitations, make sure that someone is assigned to assist them in the fire drill and in the event of an emergency. Assign a backup person too, in case the designee is not home during the emergency.

  • If windows or doors in your home have security bars, make sure that the bars have emergency release devices inside so that they can be opened immediately in an emergency. Emergency release devices won't compromise your security - but they will increase your chances of safely escaping a home fire.

  • Tell guests or visitors to your home about your family's fire escape plan.

  • Be fully prepared for a real fire: when a smoke alarm sounds, get out immediately.

  • Once you're out, stay out! Under no circumstances should you ever go back into a burning building. If someone is missing, inform the fire department dispatcher when you call. Firefighters have the skills and equipment to perform rescues.

A Great Time to Check Your Smoke Alarms

3/9/2017 (Permalink)

Sunday, March 12 marks the beginning of daylight saving time and serves as a good reminder for Oregonians to test their smoke alarms. The Oregon Office of State Fire Marshal is urging residents to test their smoke alarms before automatically changing the batteries.

"Smoke alarm technology has advanced and many now come with 10-year batteries and some are tamper-resistant," said State Fire Marsha...l Jim Walker. "So, I encourage residents to test their alarms before changing the battery."

Oregon law requires ionization-only smoke alarms that are solely battery powered to come equipped with a hush feature and a 10-year battery. Because of this technology, the national slogan "Change your clock, Change your battery" may not apply to Oregon residents who have these ionization-only smoke alarms.

Other types of alarms are also being sold with either a 10-year battery or a standard-life battery.

"Ensuring you have working smoke alarms in your home is the single most important step you can take to increase your family's safety from a home fire," adds Walker. "Also, be sure to replace any smoke alarm that is 10 years old or older."

To test your alarm properly we recommend you:
1)Push the test button to be sure the battery is working.
2)When replacing batteries, follow the manufacturer's instructions for the correct battery type to use.
3)Always retest alarms after installing new batteries.
4)Replace any alarm that fails to operate after installing a new battery.
5)Inspect your alarms to determine if they are 10 years old or older, and replace any smoke alarm
10 years old or older. Look for a date on the back of the alarm. If there is no date, your alarm is more than 10 years old and should be replaced.
6)Follow the manufacturer's instructions for regularly cleaning your alarms of dust and cobwebs.

Working smoke alarms provide a critical early warning to a fire, allowing you vital minutes to escape, which increase your chances of survival. Additional safety tips:
* Install smoke alarms on every level of your home, in each bedroom, and outside each sleeping area (hallway).
* Never disconnect or remove batteries from smoke alarms for other uses.
* Use the smoke alarm's hush feature to silence nuisance alarms.
* Make a home fire escape plan and practice it with family members.
* Practice you home fire escape plan at least two times a year at different times of the day/night.
* Children, older adults, and people with disabilities may need assistance to wake up and get out. Ensure that someone will help them. 


Water, Water Everywhere and Not a Drop to Drink!

3/6/2017 (Permalink)

When water takes over your home, whether from a flood, rodent chew on an ice maker line or a failed roof, SERVPRO has the ability to take care of your home.  We will first scope the damages, and give you a thorough explanation on what will need to be done to dry out your home.  We will pull the carpet pad to help the carpet in the drying process.  We will remove any items that cannot be dried, i.e. sheet rock, molding and other items the Project Manager, home owner and insurance deem non-salvageable.  We will then set up our drying chambers with air movement and dehumidifies.  Daily monitoring will keep the job on track.  It will not be long, and you will have your home back.  Your home has been professionally dried and it with be "Like it never even happened."

Water Intrusion

3/6/2017 (Permalink)

Cascading Waterfalls look beautiful in nature, but flowing down the staircase in your home is a different story.

Water intrusion into your home can be devastating, from flooded floors, wet walls and cabinets to ceilings about ready to collapse.  But knowing that SERVPRO is here to help will lessen that anxiety.  We will professionally take care of your home. From the first call into our office to the last piece of drying equipment removed from your home, you are the most important customer to us.  Our Project Managers will make sure that what needs to be accomplished is getting done, from office communications to our professionally trained Technicians performing the work onsite, you will fee confident that you hired SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence or SERVPRO of Springfield/E. Lane County.  We possess and utilize the most current tools in the industry.  Remember without you as our customer, there is no us at SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence or SERVPRO of Springfield/E. Lane County.

We can handle Mother Nature

3/6/2017 (Permalink)

Storm Damage We can handle Mother Nature Our Extreme Team in Texas.

Hurricane, tornado, ice, flooding and wildfires are just a few of the conditions that can wreak havoc on your home or business.  SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence and SERVPRO of Springfield/E. Lane County are all members of the SERVPRO Extreme Team.  We have the capability and professional personnel to respond quickly, nationwide, to your needs.  We have several 53-foot equipment trailers, large desiccant dryers and the know how to take care of your home or business.  We will communicate with all involved parties on a daily basis to keep the cleanup efforts moving along.  This is an important step in keeping the line of communication open.  From the owner, to the insurance company, to our SERVPRO technicians and office staff.  From water mitigation to fire cleanup, as well as document drying, these are a few of our expansive areas of expertise.  No matter where you live, SERVPRO Extreme Team is ready to roll.  We can and do make it "Like it never even happened."

Recovering after a fire

3/6/2017 (Permalink)

Fire Damage Recovering after a fire Glide High School, Glide Oregon

Recovering from a fire can be a physically and mentally draining process.  When fire strikes, lives are suddenly turned around.  Often, the hardest part is knowing where to begin and who to contact.  You will need a professional company to help you navigate through the process. 

SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence and SERVPRO of Springfield/E. Lane County are those professionals.

Our trained technicians will walk you through exactly what we can do for you.  From securing your property, to the cleaning of the structure and your belongings.  Inventory will take place on-site.  Once the inventory is complete, we will pack your items and transport them back to our facility.  These items will be cleaned, packed and stored at our warehouse until your home is repaired. 

We will work with your insurance company daily.  This keeps the process going with no surprises, and get you back in your home quickly.

A fire in your home or business can be devastating, but we will make it "Like it never even happened."

Fire Cleanup

3/6/2017 (Permalink)

A fire in your home can cause serious damage.  Many of the items in your home may have been badly damaged by flames, heat, smoke and water.  You may see the items that did not burn, but are now ruined from the smoke and are soggy with water. 

Cleanup will take time and patience. 

Please use caution and understand the risk to your safety and health even after the fire is out.  Be careful if you go into your home as it can, and will be, dangerous.

Do not eat, drink or breathe in anything that has been near the flames, smoke, soot or water used to put out the fire.

Contact your Insurance Company.

Contact SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence or SERVPRO of Springfield/E. Lane County.  We will start the process to get your home and life back to normal.  We will have a technician meet with you and go over your options and help you make your next step i.e. Securing your home, estimating the damages, discussing restoring vs. replacing, inventory of your items, cleaning of your items, returning your items once repairs have been completed on your home.

Understanding Mold

3/6/2017 (Permalink)

As you probably know, mold is a microscopic spore.  It can be found anywhere in your home that has moisture.  Windows, doors, Air Conditioning and Heating units; anywhere there is moisture.  Mold also can be brought into a home by pets or humans.  Once you have identified mold in your home, there are steps to the remediation process.

First, contact SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence or SERVPRO of Springfield/E. Lane County. 

Our professionals will inspect for visible signs of Mold.  Once mold has been identified, we will set up containment to prevent the spreading of the spores.  Negative air pressure will be applied to contain the mold spores.  An air scrubber will be set up with HEPA filtration to help control the spread of the mold spores.  Depending on the level of mold damage; drywall, subfloors and other building material may be removed.

Lastly, remember, mold spores exist naturally almost anywhere; outdoors and indoors, so removing all mold from a house is impossible.

Heating Your Home Safely

3/3/2017 (Permalink)

The Winter season is here and with it comes shorter days and colder temperatures.  Many people use alternative heat sources like gas fireplaces, portable space heaters and wood burning stoves to keep their homes cozy.  Did you know that heating equipment is a leading cause in home fire deaths?

According to the National Fire Protection Association, heating equipment fires cause an estimated $1 billion in direct property damage annually.

Keep the following safety tips in mind to help reduce your risk of a heating-related fire. 

1.  Keep anything flammable at least three feet away from heating  equipment, like the furnace, fireplace, wood stove, or a portable space heater.

2.  Have a three foot “kid-free zone” around open fires and space heaters.

3. Make sure the fireplace has a sturdy screen to stop sparks from flying into the room. Ashes should be cool before putting them in a metal container. Keep the container a safe distance away from your home.

4. Remember to turn portable heaters off when leaving the room or going to bed.

5. Test smoke alarms monthly.

6.  Always use the right kind of fuel, specified by the manufacturer, for fuel burning space heaters. 

7.  Have heating equipment and chimneys cleaned and inspected every year by a qualified professional.

If your property does suffer fire damage, contact SERVPRO of Douglas County @ 541-459-3987, SERVPRO of S.Eugene/Florence or SERVPRO of Springfield/East Lane County @ 541-345-0115.

When the Storm Hits Your Town

3/3/2017 (Permalink)

SERVPRO Extreme Team member, Tim Clark, discusses what to do if your commercial property is affected by water damage. 

"The first thing we have to do is stabilize your building, which would include stopping any further damage from occurring.  Keeping the damage contained will speed up the drying process, allowing us to be more efficient and cost effective."

With the ability to provide a large labor team, Team Clark hits the job fast and furious. Another big advantage to using Team Clark is the ability to communicate between the customer and the insurance team. Great communication keeps the job moving forward, allowing the customer to return to their property in a timely fashion.  When a storm does hit your town, remember we are here to make it "Like it never even happened." 

Team Clark is positioned and ready to provide Commercial Property damage services across the United States.

What is Mold?

3/3/2017 (Permalink)

Mold spores thrive on moisture.  Mold spores can quickly grow into colonies when exposed to water.  These colonies may produce allergens and irritants and have the potential to cause other health effects.  So, we get asked a lot to come and get rid of the mold.  That is just the start of the conversation.  As you know, Mold needs moisture to grow.  Remediating the mold from your residence will only be a temporary solution.  We must find the source of the moisture and correct that.  The home owners are likely to push back when questioned on the possible moisture problem.  They just want the mold gone.  With this problem arising quite often, we must be professional and attempt to educate the home owner as to the process.  What the home owner thought was going to be a simple mold remediation, could possible turn into an insurance claim to complete the job.

Who do you call when a tree falls through your roof?

9/12/2016 (Permalink)

Our technicians at SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence and SERVPRO of Springfield/E. Lane County are always ready to help!  Heavy rains and strong winds can accompany just about any thunderstorm and they can cause a ton of storm damage. Winds pick up debris and move it through the are sometimes landing in power lines and or on top of houses. Rain floods homes that sit low and can make things really messy really quick!

We recently had a bout of strong wind storms which caused one Douglas County resident to have to call us to help him with a huge tree branch that fell from a tree and through the roof of his house giving him a very unwelcomed skylight!

SERVPRO came in and packed out all of the residents belongings then did a major cleaning of the residence. We arranged for roofers to come in and mitigate and repair the roof and we loaded everything back in when the coast was clear!

If you have had storm damage in the Douglas County or Eugene/Springfield area and need help, give SERVPRO a call today! 541-459-3987 or 541-345-0115

If your property sustains flood damage....

9/12/2016 (Permalink)

It is tragic when a flood brings devastation and water damage to your home. But rapid water removal, clean up and repairs certainly must get under way for you home to get back to normal with minimal losses.
Safety is a top priority. After the flood damage, evaluation of the home's safety issues must be completed before you dare to enter your home again.
You do need to call your insurance agent to ascertain if you are covered under your standard home owners policy or if you do possess flood insurance. An insurance adjuster will be dispatched to your property to inspect the damage and eventually offer a settlement. Ask for help in retaining a competent water damage restoration company.  We can assess and document all water damaged items, help you with your claims and paperwork, and expedite the water removal and restoration. We can check your home for structural damage and any possible electrical issues since water and electricity are a dangerous duo. This inspection will indicate to you the severity of the water damage that your home has suffered and any potential health issues you may have to address during the process of getting the flood damage repairs done on your home.
When these concerns have been addressed, and if you have been given permission to enter your home, you should also document all the flood causing water damage for insurance purposes. Be sure that you do take pictures of the flooded areas of your home and any damaged belongings, including damaged furniture. This, along with the input from SERVPRO,  will help you to be fairly compensated by the insurance company.
Once you have done the documentation and the adjuster had done his inspection, then the clean up starts to get under way. The home needs to be made dry and needs to be cleaned up as soon as possible to prevent any other damage from occurring. This will also lessen the likelihood of mold and mildew growth. Contamination is a given if the flooding is the result of groundwater intrusion, whether from rain, bodies of water, or a sewage blockage. Do not attempt to clean and sanitize on your own. The potential for future illness is too great.
It is wise to call the professionals from SERVPRO; because they can immediately begin to pump out the water and mitigate on-going water damage. And they have the skill and knowledge, along with the professional equipment required to start and complete the entire restoration process for you.
After the water removal and clean up are in operation, then repairs need to be done. They could be extensive, depending on how much structural damage has occurred and the condition of the contents of your property. SERVPRO can start with water removal and finish your project with complete water damage restoration "Like it never even happened."

We're Highly Trained Storm Damage Specialists

As water and storm damage specialists, SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence and SERVPRO of Springfield/East Lane County have the experience, equipment, and advanced training that enables us to restore your property quickly.   Call us 24/7 @ 541-459-3987 or 541-345-0115.

Commercial Disaster Clean up & Restoration

9/9/2016 (Permalink)

Your commercial property’s appearance speaks volumes to your clients. So when the need arises for professional cleaning or emergency restoration services, SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence and SERVPRO of Springfield/East Lane County has the training and expertise to help make it “Like it never even happened.”

  • Small Office Buildings
  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing & Industrial
  • Government/Military
  • Universities
  • Schools
  • Restaurants
  • Commercial Disaster Recovery Services 

We are available 24 hours a day to get your business back up and running. Our expertise includes restoration services for fire and water damage, including electronics restoration and document drying. We are also your business’s best resource for mold remediation. Learn more about our commercial restoration services by calling SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence and SERVPRO of Springfield/East Lane County @ 541-459-3987 or 541-345-0115.

Commercial Building and Reconstruction Services

9/9/2016 (Permalink)

When your home or business has been damaged by fire, water, or storm damage, the immediate concern should be temporary protective measures such as placing roof tarps to prevent additional damage, and boarding up to secure the building and remove water and debris.

After protecting and securing the structure, professionals at SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence and SERVPRO of Springfield/East Lane County can begin the restoration process. Your home or business may need reconstruction work to get your property back to its pre-loss condition.

The professionals at SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence and SERVPRO of Springfield/East Lane County can simplify the restoration process by handling both the initial damage mitigation and rebuilding the affected areas. Having one qualified company for the entire process can save time and keeps costs low.

SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence and SERVPRO of Springfield/East Lane County can provide this continuity by supervising a full range of restoration services that will bring a building back to full functionality.

  • Board Up
  • Carpet Repair and Installation
  • Document Drying
  • Dry Cleaning
  • Drywall Installation
  • Drywall Removal
  • Electrical
  • Electronics Restoration
  • Fine Art Restoration
  • Furniture Restoration
  • General Contracting
  • Hardwood Floor Repair
  • HVAC Services
  • Linoleum Floor Repair
  • Move Out
  • Painting
  • Plumbing
  • Portable Power
  • Roof Tarp
  • Roofing Services
  • Scalable Resources
  • Temporary Fencing
  • Temporary Warehouse Space
  • Tile Floor Repair
  • Tree Removal

Commercial BioHazard Cleanup

9/9/2016 (Permalink)

At SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence and SERVPRO of Springfield/East Lane County, we understand that any type of exposure to biological and chemical contaminants can pose some serious health threats and consequences. In a commercial setting, any type of sewage backup, blood cleanup or even chemical spill, can place YOU and all of the inhabitants of the area at risk. Upon recognizing the situation, your primary focus should be safety. After the area has been critically assessed, you should be well versed in the do’s and don’ts after a contamination.

What to Do After a Contamination

  • Stay out of affected areas.
  • Call emergency service personnel if the situation is life-threatening.
  • Treat all bodily fluids as if they are contaminated.
  • Turn off the HVAC system if there is sewage damage.

What Not to Do After a Contamination

Don’t leave wet fabrics in place. Hang furs and leather goods.

  • Don’t leave books, magazines, or other colored items on wet carpet or floors.
  • Don’t use your household vacuum to remove water.
  • Don’t use television or other household appliances.
  • Don’t turn on ceiling fixtures if ceiling is wet, and keep out of rooms where ceilings are sagging.

Situations that contain any biohazardous material or spills, should not be handled lightly. At SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence and SERVPRO of Springfield/East Lane County, we care about our local community, as well as all of those that live in the area. If you have any questions, or would like to contact one of our professionals, please call 541-459-3987 or 541-345-0115.

Mold Damage Emergency Tips

9/9/2016 (Permalink)

What you can do until help arrives

In as little as 48 hours, mold can quickly become a problem in your home or business when there’s a water intrusion, like a roof leak or leaking water line. Mold can cause health effects and can also cause significant damage to your property. SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence and SERVPRO of Springfield/E. Lane County have the training, protective gear, and specialized equipment necessary to handle your mold problem.

Have a Mold Problem? Call Today 541-459-3987 or 541-345-0115

If you have a mold problem in your home or business, your primary focus should be safety:

  • Significant mold growth can occur in 48-72 hours.
  • Mold may present a greater risk to children, the elderly, and anyone with respiratory problems.
  • A strong, musty odor may indicate hidden mold behind drywall or under carpeting.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence or SERVPRO of Springfield/E. Lane County for mold remediation services.

What NOT to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

What is Black Mold?

9/9/2016 (Permalink)

You may have seen sensational news reports that warn about the dangers of “black mold” or “toxic mold”. These reports can be alarming and confusing so it’s beneficial to get the facts to better understand mold.

Stachybotrys chartarum is the type of mold often called black mold, and it does produce allergens and irritants. However, many types of mold can produce allergens and irritants. Treat any mold with caution – stay out of affected areas and don’t touch or disturb the mold.

Learn more about mold and what to do until help arrives by visiting Mold Damage Tips

How Do I Tell If It’s Black Mold?

Since many types of mold can cause reactions, you should contact us regardless of the color or type of mold. In many instances, multiple types of mold may exist in the same house or structure. If you suspect you have a mold problem, contact SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence or SERVPRO of Springfield/E. Lane County immediately. 

If You See Signs of Mold, Call Us Today – 541-459-3987 or 541-345-0115

Does your home have mold?

9/9/2016 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

Mold is present almost everywhere, indoors and outdoors.

  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – 541-459-3987 or 541-345-0115

Smoke & Soot Clean up

9/9/2016 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

Hot smoke migrates to cooler areas and upper levels of a structure.

  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence and SERVPRO of Springfield/E. Lane County will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 
541-459-3987 or 541-345-0115

Clean those gutters

9/9/2016 (Permalink)

During long summer days, it’s easy to forget that there is always a possibility of a downpour! Air conditioning maintenance and air duct cleaning are essential for the inside of the home, but don’t neglect the outside! Summer rains can bring high damaging winds that can dislodge branches from trees which may look to find a new home...on top of yours! So, it’s essential that after every troublesome storm, an inspection to your rain gutters is performed. It is simple enough - all you will need is a ladder, gloves, protective goggles, water hose and a scoop. Let’s dive in!

Cleaning your gutters can be performed in 3 easy steps:

Climb the ladder and start scooping! Start from the end closest to the drain outlet and remove any debris with your scoop, working away from the drain outlet. For faster cleanup in the end, toss the offending material into a bucket on the ground.

With your water hose in tow, spray a steady stream of water through the gutters towards the drain outlet. This is much easier using a hose with a pressure gauge for high and low power, but any will work just as well.

Check your drainpipes for any blockages. Hopefully any potential blocks are minimized by scooping out the debris before it makes it into the pipes. However, there are instances where the rain storms forced material into the pipes. If you see a trickle instead of a flow coming from your pipes, use the hose at the top of the gutter and spray directly into the outlet. For harder to reach items, try a plumber’s snake.

Use these quick and easy tips to ensure your rain gutters are ready for any storms Mother Nature wants to throw your way.

Thanks to HomeTips.com!

Commercial Drying

9/9/2016 (Permalink)

Pursuit Of Perfection

SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence and SERVPRO of Springfield/East Lane County are always looking for ways to better serve the our communities. In this pursuit, the Institute of Inspection Cleaning and Restoration Certifications (IICRC) have declared our teams have met the standards and requirements for the Commercial Drying Specialist (CDS) title!

Since 1972, The IICRC has certified and developed certifications and standards for inspection, cleaning and restoration. The IICRC also serves as valuable consumer referral source for certified technicians and firms. They provide education and testing in a similar fashion to a university. There are prerequisites that must be met before an individual or a company can gain certification in a particular course or track. The course and description page even resembles a college coursework curriculum! All of this means SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence and SERVPRO of Springfield/East Lane County always work to exceed industry standards.

Having the ability to offer companies commercial drying is a huge benefit for businesses of any size.  SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence and SERVPRO of Springfield/East Lane County can dry buildings in a more efficient and effective manner than ever before. This is especially true in emergency situations where businesses need their doors open quickly.

Whether it is a hotel or a condo complex, SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence and SERVPRO of Springfield/East Lane County can respond quickly to reduce downtime. Keep our number in your cellphone in case an emergency arises!

Nobody likes Mold

9/9/2016 (Permalink)

You may already know SERVPRO employs highly trained mold remediation technicians that tackle commercial jobs large and small. However, mold also appears in homes in various situations. So let’s prevent mold appearing in one place we have seen it often - in your bathroom!

Now, it’s important to understand how and why mold grows in a bathroom to work on preventing its appearance. Bathroom mold is most commonly caused by excessive dampness. So try these tips to keep or clean it out.

  1. That sheen of steam on your mirror may be fun to draw letters or cute faces for your significant other but beware! It is important to run your exhaust fan while you shower or bathe. Let it continue to fan out the moisture for twenty minutes after you bathe as well.

  2. Squeegee the tile and your bathroom wall to rid it of excessive moisture as well. Also, make sure the tile is waterproofed with a standard grout sealer.

  3. If you currently have mold, use the 90/10 water/bleach blend to scrub it away and call the professionals at SERVPRO to check for any unseen mold in your crawl spaces or attics.

Mold is nobody’s friend, so give it the boot and breathe easy again! We are here to handle any jobs!

Fire Restoration

9/9/2016 (Permalink)

Fire damage is often one of the most destructive forces that can take over a home. Many different things can cause a fire, from forgotten cooking appliances and heating devices, to faulty electronics and unexpected failures. Regardless of the cause, fire damage can affect many things and places in a home, even if the fire itself never reaches them. Below are some of the most common results of fire damage you may encounter outside of the burned area itself.
Soot and Ash on Objects
Ash may often travel across a home, coating things well away from the fire in a dirty, dark sheen. This may reach into crevices and crannies of an object, severely affecting things such as electronics or fabrics. Objects with smooth or solid exteriors can typically be wiped or washed off, and fabrics should be hand-washed before being put into a machine wash cycle. Although the technology involved is not complicated, large service teams such as those sent out by SERVPRO will typically expedite the cleaning process and mitigate fire and smoke damage. Electronics may often not be salvageable, although any data on them can usually be restored by data restoration specialists.
Smoke Residue 
Smoke can remain as a strong odor for years after a fire, even if there are no visual signs of it. Smoke particles are incredibly small, and can embed themselves in the walls and ceilings of the house itself. A simple scrubbing job is most often not enough to fully remove smoke, and specialized equipment is necessary. Thermal foggers, ozone machines, and ULV foggers are both examples of smoke-removing or masking machinery that may be used in a fire restoration project.
Stuck Doors and Windows
Some doors and windows may frequently become stuck or resistant to movement after a fire. This is due to small amounts of ash and dust becoming embedded in hinges and tracks. This may take anything from a simple dusting to a removal of the door itself to fix, but shouldn't be particularly difficult. If an area or opening needs to be boarded up temporarily or permanently, SERVPRO Professionals can apply boarding materials and tarps as needed to prevent secondary fire damage to your structure.

Assessing Fire Damage

9/9/2016 (Permalink)

In many cases, homeowners are tempted to start the cleanup process for themselves after a fire has impacted their property. Don't make this mistake. Instead, you should first contact your insurance agent to determine the extent of your coverage for the damages. The insurance company will also need to perform an inspection to your property to attain a clear estimate for repairing damages. You will also need to get in contact with a professional fire damage restoration company. Both SERVPRO and the insurance adjuster will complete the fire damage assessment. The assessment is effective in determining the extent of the damages, whether it is safe for you to reenter the property, and which equipment and materials will be necessary to complete the restoration process. Here are some of the primary components of the assessment process:

Assessing Superficial Damage

Following a fire in your home, a restoration expert will check your property for superficial damage. During this process, the remediation professional will start with the exterior and look for things like missing shingles, damaged chimneys, melted objects, and fire-damaged items. Additionally, the specialist will check your roof, yard, and other exterior regions of the property. Throughout the assessment, it's a good idea for you to use a video recorder or camera to take pictures of these items, only if it can be done safely. This visual evidence will help you in the event that you have challenges with achieving appropriate insurance restitution.

Assessing Internal Damage

After analyzing the property for superficial damage, the fire damage restoration professional will inspect the interior of your house for damage. This inspection of adjoining rooms for smoke, soot, and water damage will aid in determining an action plan for restoration.

The Cleanup Process

Once the SERVPRO specialist has completed the fire damage assessment, the cleanup process can start with water removal (if need.) This process diminishes the growth of mold on your property. The primary purpose of this cleanup process is to prevent further damage from adversely impacting your home

If your home has been partially destroyed because of fire, it's important that you allow a fire damage restoration company like SERVPRO to restore your house to its pre-fire condition. We offer round-the-clock assistance by our highly trained technicians using the most cutting-edge equipment available.

Fire Damaged Property

9/9/2016 (Permalink)

Once your home is damaged by a fire, your top priority is getting your property cleaned and repaired. In many cases, this desire leads people to pursue DIY cleanup projects. If this were your planned method, you should reconsider this course of action. If the fire damage is of any consequence, many concerns need to be addressed. Can you do all of this yourself?

1. Water Removal: Standing water left behind the fire extinguishing efforts of the local fire department have several important ramifications. The resulting water damage can be furniture, electronics, clothing, drywall, ceilings, flooring, and more. Water removal must be done quickly. SERVPRO utilizes water pumps, wet-vacs, high-velocity fans and dehumidifiers to extract the water and moisture quickly thereby mitigating the damage. Fire damage unfortunately, has collateral damage.

2. Smoke Damage: The smoke damage that results from a fire can be quite substantive. In fact, the smoke left behind can become embedded in your furniture, flooring, carpets, and walls. If left unaddressed, this smoke damage can remain in your property for years. Soot, another by-product of specific fires, needs special attention for proper clean up to avoid staining of walls and furniture. Effectively removing smoke necessitates the use of professional procedures and products that fire restoration specialists from SERVPRO have in its arsenal.

3. Salvageable Goods: In many cases, homeowners who seek to complete the remediation process on their own will throw away items that are salvageable. Don't make this mistake. Instead, allow SERVPRO to assist you with this aspect of the restoration process. We will assess, inspect and issue you a Contents Claim Inventory Service form--CCIS. This inventories affected household items and classifies them into non-salvageable, salvageable or questionable lists. Items can be containerized and cleaned at our facility by our IICRC-trained technicians.

4. Time Efficiency: If you attempt to complete the fire restoration process without professional assistance, the project will take a lot of time and probably lack positive results. However, hiring SERVPRO to put your home back in a healthy condition after fire damage enables you to feel confident of the restoration. Consider the effort, equipment, and training involved in successfully restoring your home to its pre-fire condition.

What do I do?

9/9/2016 (Permalink)

As a homeowner it is heartbreaking to have spent the time and money updating your home and working hard to build the home of your dreams only to think it could all be gone because of a water loss. All of us at SERVPRO® of Douglas County, SERVPRO® of S. Eugene/Florence and SERVPRO® of Springfield/East Lane County are here to help you restore your home and even keep those hardwood floors that made you fall in love with your home. SERVPRO® of Douglas County, SERVPRO® of S. Eugene/Florence and SERVPRO® of Springfield/East Lane County has the most advanced equipment and the latest technologies available to help restore your home and limit damages due to water damage. If you have water damage in your home call us 24/7 at 541-459-3987 or 541-345-0115.  We are always here to help!

Heat Drying your water damage

9/8/2016 (Permalink)

Water damage is one of those things that until it happens to you its abstract and unimportant. But when it’s your home, it’s a huge concern. You want to make sure that everything is taken care of the correct way the first time. SERVPRO® of S. Eugene/Florence has the ability to use heat drying in your home.  Heat drying has successfully been used to save materials and shorten dry outs. Ultimately making the damage in your home less and allowing the mitigation to be shorter so you can get back to life as normal that much faster. For more information on SERVPRO® of S. Eugene/Florence and how we focus on restoring your home make sure to call us at 541-345-0115.  We are here 24/7 to make it "Like it never even happened"

Water damage in your Home

9/8/2016 (Permalink)

One thing that no homeowner wants to have happen is water damage.  When water damage strikes your home from such things as a flood, dishwasher line, ice machine or broken pipe on your washing machine, quick response is essential to limiting the damage to your home and disruption to your family’s day to day life. The sooner you respond to a water emergency on your property, the less the damage will cost you. SERVPRO® of S. Eugene/Florence has many years of experience serving their community and we understand that need for a quick response to limit the destruction caused by water damage. If water damage should strike your home, make sure to call SERVPRO® of S. Eugene/Florence at 541-345-0115, we are ready 24/7, 365 to help make it “Like it never even happened.”

Faster to your Water Disaster

9/8/2016 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of S. Eugene/Florence  provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of S. Eugene/Florence arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 541-345-0115

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of S. Eugene/Florence

SERVPRO of S. Eugene/Florence specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

National Preparedness Month - Emergency Response Profile

8/22/2016 (Permalink)

September is National Preparedness

Month. In recent years, many

different types of disasters have affected

the United States. Flooding, tornados,

hurricanes, wildfires and blizzards are

natural disasters that can threaten your

home, business and community. During

National Preparedness Month, your local

SERVPRO® Franchise Professionals want

you and your customers to be aware of the

steps to take to help prepare for Mother

Nature’s worst.

We can provide

information on how you can help your

customers and employees prepare for a

natural disaster. For more information on

disaster preparedness, visit www.ready.gov,

or call SERVPRO® of S. Eugene/Florence.

SERVPRO® of S. Eugene/Florence can

help your business prepare for the

unexpected by creating an Emergency

Ready Profile® for your facility. The Profile

is designed to be a quick and easy snapshot

of your business providing critical facility

information needed for detailed emergency


The time to prepare for a disaster is now.

Call SERVPRO® of S. Eugene/Florence to make sure your business  is “Ready for whatever happens.”

Look out Vegas!

7/20/2016 (Permalink)

This year for the Annual SERVPRO Convention, we were asked to drive our Command Center to the MGM Grand in Las Vegas, NV.  Our Controller, Stacey LeFevre and her husband Shawn, who is our driver/mechanic headed out for the 18-hour drive. 

Our Command Center is a one-of-a-kind, 53' Featherlite trailer, with a store front double entrance.  The Command center is equipped with 6 office cubicles, full satellite communications, a 14 x 20' conference room that seats 12, with a kitchen and bathroom onboard.  There is also a fully, self-contained generator onboard. 

We purchased the Command Center with the intention of making our day-to-day business easier when doing jobs on the road with our SERVPRO EXTREME TEAM and also for Marketing events.  We have taken the command center to numerous jobs across the United States.

New Ownership

6/15/2016 (Permalink)

We are happy to announce that SERVPRO of Springfield/East Lane County is Under New Ownership as of May 5, 2016. 

SERVPRO of Springfield/East Lane County takes great pride in being a part of the Springfield/East Lane County community. We understand that communities such as ours hold America together.  We want to do our part to ensure the Springfield/East Lane County community thrives by helping those less fortunate, keeping the area safe and making our community the best it can be.

June CE Class

5/10/2016 (Permalink)

Our next CE class will be June 3, 2016 and will be a 2 credit hour class.

Deodorization of Malodors

Please check our EVENTS tab on the website or contact our office for more information.

New Scoreboard

4/8/2016 (Permalink)

"A huge thank you to both businesses for their willingness to help support local schools.  Board looks great and will be there for a very LONG time!!!  Thanks so much."  

Jeff Clark, Oakland High School 


2/8/2016 (Permalink)

The annual Sportsmen’s Outdoor Recreation Show hosts hundreds of exhibits representing fishing, hunting, camping, boating, RVing, ATVing, cycling, kayaking, hiking, climbing, scuba diving, and their supporting advocacy groups and governmental agencies.

Each year there are new and exciting exhibits and acts. These are joined by the perennial favorites: the annual Head & Horns Competition, the Northwest Tour of Big Game Exhibit, the Giant Fish Tank, the Live Trout Pond, the Shooting Gallery and Archery Range for kids and much more!

February 19 - 21, 2016 @ Douglas County Fairgrounds, Roseburg, OR

Show Hours

  • Friday Noon - 9 p.m.
  • Saturday 10 a.m. - 8 p.m.
  • Sunday 10 a.m. - 5 p.m.


2/1/2016 (Permalink)

The SERVPRO of Douglas County Scholarship was created in 2014. Applicants must complete a FAFSA, be full-time, and maintain a minimum 3.0 cumulative GPA. Strong preference will be given to students majoring in Fire Science and to Douglas County high school graduates. This award may be used for tuition, fees, books, and supplies directly related to educational expenses. Students must apply for this award each year. Recipient of award shall be required to attend SERVPRO’s Annual Customer Recognition Dinner held in January.


Deadline to apply is 3/11/2016


2/1/2016 (Permalink)

SERVPRO® of Douglas County & S. Eugene/Florence through the generous contributions of local businesses, national and statewide business partners and community members has raised $11,000 for the SERVPRO® Scholarship Fund.

Hosting its 7th annual customer appreciation dinner and auction at the Douglas County Fairgrounds, the company will donate the entire proceeds to the scholarship fund.  Through a silent auction, 50/50 contests and raffle drawings, SERVPRO® guests made charitable purchases on a range of items from gift baskets to a package trip to Las Vegas.

For a private gathering, we are once again thrilled at the success of this year’s event,” said SERVPRO® Marketing Manager and Sutherlin Club Rotarian, Trever Kinney.  “Tim and Nikole Clark – SERVPRO® of Douglas County & S. Eugene/Florence owners – truly know how to treat their employees, as well as their business partners, and giving back to our community is their way of saying ‘thank you’.  This event has become a fun and entertaining evening, and to raise money for local education is a bonus.”

The Sutherlin-based company, which specializes in fire and water cleanup and restoration, started the SERVPRO® Scholarship Fund in 2014 to benefit students enrolled in the Fire Science Program at Umpqua Community College.  This year’s donation is expected to provide three, full-year tuition scholarships.

Winter Driving Necessities

1/5/2016 (Permalink)

Always be prepared for whatever happens, especially while driving in winter weather.  A lot of these items would also be convenient to have during the summer too.


Outdoor Christmas Lighting Tips

12/1/2015 (Permalink)

It's that time of year! Before you put up your lights this season, check out these tips to make sure you are being safe and energy efficient. http://bit.ly/1QUugrc

Happy Thanksgiving

12/1/2015 (Permalink)

We're thankful for all of our hardworking employees and our wonderful customers who trust us to make it, "Like it never even happened." #‎HappyThanksgiving

Holiday Home Prep

11/17/2015 (Permalink)

General Holiday Home Prep Hosting Thanksgiving this coming weekend? Use this infographic to figure out how much food to make.

As the holidays approach, we know you're busy preparing your home for guests and parties. To help, we're devoting this week to giving you quick tips to keep your house feeling like home this holiday season. #HolidayHomePrep

Matt Wynne Employee Spotlight

10/12/2015 (Permalink)

General Matt Wynne Employee Spotlight Matt Wynne


Matt Wynne joined our SERVPRO Team four years ago. He is a Production Manager, and is trained and certified by the Institute of Inspection Cleaning and Restoration Certification in Water, Fire, and Bio-Hazard Restoration, as well as an EPA Lead Renovator. Matt does an excellent job at making sure our jobs are on track on a daily basis, as well as keeping our technicians and customers happy!

Matt has a degree in Marketing Management and Natural Resource Management from Georgia Southern University. He enjoys watching Georgia Southern and Oregon Ducks football. Matt is happily married to Teagan, and has a five year old daughter. He most enjoys white water rafting and other expedition style adventures. He is Swift Water Rescue Certified and a Wilderness First Responder.

Andrea Knudson Employee Spotlight

9/30/2015 (Permalink)

General Andrea Knudson Employee Spotlight Andrea Knudson

Andrea Knudson has been with our SERVPRO team since moving to Oregon from Wisconsin nearly two years ago, where she was a massage therapist. Andrea is our Office Manager and is certified by the Institute of Inspection Cleaning and Restoration Certification in Water Restoration.

Andrea brings so much life and energy to the office, and is our go-to person for just about everything! She loves cooking and spending time with her family. Andrea also enjoys exploring Oregon and kick boxing in her spare time.

Jeff Raines Employee Spotlight

9/17/2015 (Permalink)

General Jeff Raines Employee Spotlight Jeff Raines


Jeff Raines has been with our SERVPRO team since November 2010 and is one of our Lead Crew Technicians. Jeff is certified by the Institute of Inspection Cleaning and Restoration Certification in Water, Fire and Bio. He is a hard worker and someone we can depend on to help in any situation.

Jeff enjoys spending time with his family and grandchildren. He loves to be out on the water fishing, and barbequing at 225 degrees.

Missing Socks?

8/14/2015 (Permalink)

Dryer eat one of your fuzzy socks? No worries! Your other fuzzy sock can actually be used as a sweeper mop to help out around the house. ?#‎HereToHelp

Open House

7/29/2015 (Permalink)

What a great day Friday was! We had an open house at our shop here in Eugene. Thanks to everyone who stopped by to see our new location and were able to enjoy a great lunch with us!

Vino and Vango

7/23/2015 (Permalink)

General Vino and Vango Group photo at Vino and Vango night.

We had a great time last week with some of our friends at State Farm. We painted Multnomah Falls while having a relaxing time chatting and sipping wine! Thank you to everyone from Dennis Hijmans office, Deann Mathison's office, Josh Gourley's office, Kirk Martin's office, and Michael Coulbourne's office who joined us for a great evening!

Franchise of the Year

7/14/2015 (Permalink)

We are very excited and humbled to share that out of the 1,800+ SERVPRO franchises in our nation, we were awarded FRANCHISE OF THE YEAR!!! Congratulations to Tim and Nikole, and our hard working team!

Office Complete

7/8/2015 (Permalink)

We finally got our canvases in and were able to finish decorating the office. We love how they turned out, and what a great way to show some of our larger job our team has completed.

Texas Storm

6/12/2015 (Permalink)

Storm Damage Texas Storm Work crews lining up to begin work for the day.

Preceded by more than a week of heavy rain, a slow-moving storm system dropped tremendous precipitation across much of Texas, triggering record-breaking floods. Blocks of homes were leveled and the National Weather Service issued a flash-flood emergency. Our Extreme Team headed down with three loaded semi trailers to help with the cleanup and getting things back like it never even happened.

International Firefighters Day

5/11/2015 (Permalink)

“The role of a firefighter in today’s society – be it urban, rural, natural environment, volunteer, career, industrial, defense force, aviation, motor sport, or other is one of dedication, commitment and sacrifice – no matter what country we reside and work in. In the fire service we fight together against one common enemy – fire – no matter what country we come from, what uniform we wear or what language we speak.”
– Lt JJ Edmondson, 1999

International Firefighters Day is observed each year on May 4th. This day is not taken lightly here are SERVPRO.  Each year firefighters face times of tragedy and triumph, arguments and lessons, reflection and celebrations. Their role can often be long, dangerous, difficult and with little reward.

To recognize and honor those firefighters near us, we wanted to give back with what seems like a small thank you, in comparison to what they do for us. Baskets were filled with barbequing supplies and presented to our local Fire Departments.    

Thank you for your daily service and risking your life to save ours.

CanDo! Food Drive

4/16/2015 (Permalink)

Community CanDo! Food Drive Mike unloading cans of food at the CanDo! Food Drive

This week KVAL hosted it's 2015 CanDo! Food Drive. KVAL TV and local businesses teamed up to help the local food bank and put an end to hunger. For Lane County residents, one in three are eligible for emergency food assistance, and 53% of the children qualify for free/reduced school meals.

We were able to drop by and donate for the cause. Great job to all who were able to help! If you didn't make it, and would still like to help, you can head over to http://www.foodforlanecounty.org/en/ and donate. For every $1 donated, FFLC can access and distribute three meals.

Water with a Purpose

4/7/2015 (Permalink)

Community Water with a Purpose Joey Atterbury and his son Caden Atterbury.

On Friday, April 3, our community lost one of our members at just 24 years young. Joey Atterbury was headed east on Highway 34 shortly before 3 p.m. when his vehicle hit head-on with another vehicle. Both drivers were pronounced deceased at the scene. Caden, Atterbury’s 15-month-old son, was riding in the backseat of Atterbury’s car. Caden was transported to Good Samaritan Hospital in Corvallis.

This Friday, April 10, Dutch Bros. Sutherlin will be launching their "Water with a Purpose" campaign to support the Atterbury family in their time of need. All proceeds from the Dutch2O (bottled water) will be donated to help ease the burden of this tragedy. Dutch Bros. will also be accepting donations for those who would like to go above and beyond. Please spread the word, thank you for being such an awesome community!!

A clean home is a happy home.

3/4/2015 (Permalink)

Cleaning A clean home is a happy home.  Spring Cleaning

The flowers are blooming, the days are warmer, and the house still feels like it has the winter blues. The coming of spring signals an opportunity for us to open the house and clean from top to bottom. It will not only benefit your home, but always yourself. In past times, the family would move all furniture outside and scrub the house to remove soot, dirt and dust. 

Today, the thought of turning our house upside down seems nearly impossible. With some helpful tips, cleaning your house will not only be achievable, but enjoyable. A clean home is a happy home.  

Follow this link to find some great Tips and Tricks for a clean home: http://diyhshp.blogspot.com/2013/05/21-spring-cleaning-tips-tricks.html

If you are like me and like to use a list, here is a Spring Cleaning Checklist to help you out: https://docs.google.com/file/d/0B0hJ2m3DKUxdSHRUZFBNck1vMlU/edit?pli=1

Open House

6/11/2014 (Permalink)

SERVPRO of Douglas County/ S. Eugene/ Florence will be hosting an Open House July 18 at 1 PM. at our Facility at 1111 S. Calapooia Sutherlin.

C E Classes

4/9/2014 (Permalink)

Keep checking in here for dates and time for upcoming classes.

Directorship Franchise Of The Year 2013

3/4/2014 (Permalink)

Community Directorship Franchise Of The Year 2013 2013 Franchise Of The Year

SERVPRO of S. Eugene/Florence has been named the 2013 Franchise of the year for Oregon, Northern California and Northern Nevada.


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