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Fire & Water - Cleanup & Restoration

Archived Storm Damage Blog Posts

Taking Technology by Storm

2/28/2018 (Permalink)

Technology can now be a vital tool in preparing for emergencies or disasters, as well as during or after to stay informed of the situation and in communication with others. From common technology you already use on a day-to-day basis to taking a few extra steps to prepare, the following will help you be ready in the event of an emergency or disaster.

Store Information Online

There are many places to store important information securely online. Services like Google Drive and Dropbox offer free way to store different types of files, from a Word document to images of important documents. Ready.gov suggests saving an electronic version of insurance policies, identification documents, medical records, and information on your pets, if necessary.

Follow the News

Stay informed by following agencies such as FEMA, local news channels, and local government on Twitter for the most up-to-date information in a disaster situation. You can also alert first responders if a rescue is needed through Twitter.

Mark Yourself Safe

The American Red Cross offers a Safe & Well check-in site to list yourself as safe or find family and friends in situations where communication is difficult to establish. Facebook also has a feature called Safety Check that is activated after natural disasters or a crisis. You will receive a notification from Facebook if you’re located in the affected area at that time.

Get in Touch

Make sure your contact information is up-to-date in your phone and e-mail for communication with family, friends, business contacts, and others whom you may need to get in contact with before, during, or after a disaster.

Charge Up

Keep a portable charger in your car and home in case of an emergency. You may need to recharge this from time to time, but you can also buy solar-powered chargers as well.

Get an Emergency READY Profile®

SERVPRO® of S. Eugene/Florence is proud to offer Emergency READY Profiles® (ERP) for free at ready.SERVPRO.com to help prepare you, your property, or your business for an emergency.

By developing a SERVPRO® Emergency READY Profile® for your property or business, you minimize business interruption by having an immediate plan of action.  Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage can affect your property or business. Put help in the palm of your hand with the Ready Plan App. Get in touch with SERVPRO® of S. Eugene/Florence today for more information on developing an ERP for your property or business, and SERVPRO® of S. Eugene/Florence will be there to help make it “Like it never even happened.”

Winter Weather Worries

2/12/2018 (Permalink)

Winter weather can bring about more issues than just slippery roads and a sidewalk to shovel. If you live where temperatures sink below freezing level, you are also at risk for frozen pipes and ice dams, which can create a major disaster at your home or property.


Frozen pipes are often those exposed to the cold weather, such as those outside your house, or in cold areas such as basements, attics, garages, or kitchen cabinets.

A frozen pipe can burst at the point where the ice blockage inside the pipe is located, but typically the rupture is caused by the backflow pressure between the water source and the blockage. A burst pipe can cause considerable damage to your property if not addressed quickly.

To prevent pipes from freezing, here are a few steps you can take, according to The American Red Cross:

Be sure to completely drain water from swimming pool and sprinkler lines, as well as outside hoses.

Open kitchen cabinets to let warm air near the plumbing.

When the weather is extremely cold, let water drip from faucets that may come from exposed pipes.

Keep your heat set to the same temperature both day and night.


Ice dams can be a little-known, but major problem during the snowy season. They form when heated air melts roof snow downward into water dammed behind still-frozen ice. When the trapped water cannot safely flow or run into the gutter system, it can backflow under the roof ’s shingles and into the structure’s interior areas, as well as causing gutters and shingles to move or fall.

Icicles can be an initial sign of an ice dam, according to Travelers.com. To spot ice dams inside, “check for water stains or moisture in your attic or along the ceiling of exterior walls of your house. Water stains or moisture may be an indication that an ice dam has formed and water has penetrated the roof membrane.”

Removing an ice dam as soon as it is found is vital to helping prevent damage to your property and can be done using heated cables, a roof shovel, or calcium chloride ice melter.

If winter weather causes water damage to your property, SERVPRO® of S. Eugene/Florence Professionals are only a call away, 24/7, ready to restore to preloss condition.

Emergency Planning before the Storm

9/4/2017 (Permalink)

How quickly your company can get back to business after a tornado, fire, or flood often depends on the emergency planning done today. The regular occurrence of natural disasters demonstrates the importance of being prepared for any emergency. While each situation is unique, your organization can be better prepared if you plan carefully, put emergency procedures in place, and practice for all kinds of emergencies.

The following are basic measures business owners and managers can take to begin preparing.  A commitment to begin planning today will help support your employees, customers, the community, local economy, and even the country.  It also protects your business investment and gives your company a better chance for survival.

Develop a Business Continuity Plan.

Your organization’s risk needs will vary depending on the specific industry, size, scope and location. Begin by reviewing your business process flowchart, if one exists, to identify operations critical to survival and recovery. Carefully assess your internal and external functions to determine which staff, materials, procedures and equipment are absolutely necessary to keep the business operating. You should also establish procedures for succession of management.

Review Insurance Coverage.

Inadequate insurance coverage can lead to major financial loss if your business is damaged, destroyed or simply interrupted for a period of time. Insurance policies vary; check with your agent or provider about things such as physical losses, flood coverage and business interruption.  Understand what your policy does and does not cover.

Prepare your Emergency Plan.

Your employees and co-workers are your business’ most valuable asset. Communication is central before, during and after a disaster. Include emergency information in newsletters, on your company intranet, in periodic employee e-mails and/or other communication tools.

Practice the Emergency Plan.

Some disasters will require employees to leave the workplace quickly. The ability to evacuate workers, customers and visitors effectively can save lives. If your business operates out of more than one location, establish evacuation procedures for each individual building. If your company is in a high-rise building, an industrial park, or even a small strip mall, it is important to coordinate and practice with other tenants or businesses to avoid confusion and potential gridlock.

Secure Your Facility and Equipment.

Install fire extinguishers, smoke alarms and detectors in appropriate places. Secure all entry and exit points and plan for mail safety. Plan what you will do if your building, plant or store is not usable. Secure valuable equipment.

Improve Cyber Security.

Protecting your data and information systems may require specialized expertise, but even the smallest business can be better prepared. Use anti-virus software and keep it up-to-date. Don’t open e-mails from unknown sources. Use hard-to-guess passwords. Protect your computer from intruders by using firewalls. Back up your computer data and download security protection updates known as patches regularly.

Lightning Storm Safety

8/28/2017 (Permalink)

Lightning is one of the leading causes of weather-related fatalities.

Though the odds of being struck by lightning in a given year are only around 1 in 500,000, some factors can put you at greater risk for being struck. Here are a few lightning safety tips.

Be aware.

Check the forecast before participating in outdoor activities. If it calls for thunderstorms, postpone your trip or activity, or make sure adequate safe shelter is available.

Go indoors.

Remember the phrase, “When thunder roars, go indoors.” Find a safe, enclosed shelter when you hear thunder. Safe shelters include homes, offices, shopping centers, and hard-top vehicles with the windows rolled up. Avoid windows, doors, porches, and concrete.  Do not lie on concrete floors and avoid leaning on concrete walls. Lightning can travel through any metal wires or bars in concrete walls or flooring.

Avoid water.

Do not bathe, shower, wash dishes, or have any other contact with water during a thunderstorm because lightning can travel through a building’s plumbing.

Avoid electronic equipment.

Do not use computers, laptops, game systems, washers, dryers, stoves, or anything connected to an electrical outlet. Lightning can travel through electrical systems, radio and television reception systems, and any metal wires or bars in concrete walls or flooring. Equip homes and offices with whole-house surge protectors to protect appliances.

Rainstorm Damage

8/1/2017 (Permalink)

Our Disaster Recovery Team was called in to assist when a rainstorm damaged Bonanza School in Oregon.  Our team immediately headed that way and were onsite within hours.  Below is the article posted in their local newspaper. 

The rainstorm that swept through the Klamath Basin Monday evening sent water flooding into the gym and several other rooms at Bonanza School.

On Tuesday the Klamath County School Board declared an emergency, giving the go-ahead to fix the damage as soon as possible.

“There was an inch to two inches of standing water in many parts of the building,” said Steve Johnson, risk management director for the KCSD.

Roughly estimating, the flooding affected about 30 percent of the K-12 school. Water and dirt flowed into the gym, weight room, boy’s locker room, kitchen, cafeteria and wrestling room in the ground level of the school and a few classrooms in the lower portion of the school.

A custodian found the damage on Tuesday morning and Johnson and Justin Azevedo, district maintenance director, began the response immediately. SERVPRO, a cleaning and restoration company, arrived on Tuesday and is starting the clean-up work.

An insurance adjustor is expected on Thursday to estimate the total damage and the cost.

It is possible the gym floor may need to be replaced. Though it is summer, fall sports training for volleyball starts as soon as August. To expedite the work, the school board voted unanimously to declare an emergency at its regular June meeting on Tuesday evening.

 ~ Herald and News, Klamath Falls, OR newspaper

Leave the Board-Ups to Us

4/27/2017 (Permalink)

Leave the Hassle of Board-Ups to the Professionals here at SERVPRO of Douglas County, SERVPRO of South Eugene/Florence and SERVPRO of Springfield/East Lane County.

Whether after a fire, storm, or other structural disaster, boarding up damaged property is a burden that no one should ever have to go through— especially if it is your property that has been damaged.

Boarding up damaged property incorrectly could cause secondary damages such as moisture or animal intrusion, making the situation even worse. The process of boarding up after an unexpected damage can also be as dangerous as the damage itself.

Our SERVPRO of Douglas County, SERVPRO of South Eugene/Florence and SERVPRO of Springfield/East Lane County Professionals can board up the damaged property and mitigate and remediate the original damage, providing you with peace of mind while helping make it “Like it never even happened.”

We can handle Mother Nature

3/6/2017 (Permalink)

Storm Damage We can handle Mother Nature Our Extreme Team in Texas.

Hurricane, tornado, ice, flooding and wildfires are just a few of the conditions that can wreak havoc on your home or business.  SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence and SERVPRO of Springfield/E. Lane County are all members of the SERVPRO Extreme Team.  We have the capability and professional personnel to respond quickly, nationwide, to your needs.  We have several 53-foot equipment trailers, large desiccant dryers and the know how to take care of your home or business.  We will communicate with all involved parties on a daily basis to keep the cleanup efforts moving along.  This is an important step in keeping the line of communication open.  From the owner, to the insurance company, to our SERVPRO technicians and office staff.  From water mitigation to fire cleanup, as well as document drying, these are a few of our expansive areas of expertise.  No matter where you live, SERVPRO Extreme Team is ready to roll.  We can and do make it "Like it never even happened."

When the Storm Hits Your Town

3/3/2017 (Permalink)

SERVPRO Extreme Team member, Tim Clark, discusses what to do if your commercial property is affected by water damage. 

"The first thing we have to do is stabilize your building, which would include stopping any further damage from occurring.  Keeping the damage contained will speed up the drying process, allowing us to be more efficient and cost effective."

With the ability to provide a large labor team, Team Clark hits the job fast and furious. Another big advantage to using Team Clark is the ability to communicate between the customer and the insurance team. Great communication keeps the job moving forward, allowing the customer to return to their property in a timely fashion.  When a storm does hit your town, remember we are here to make it "Like it never even happened." 

Team Clark is positioned and ready to provide Commercial Property damage services across the United States.

Who do you call when a tree falls through your roof?

9/12/2016 (Permalink)

Our technicians at SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence and SERVPRO of Springfield/E. Lane County are always ready to help!  Heavy rains and strong winds can accompany just about any thunderstorm and they can cause a ton of storm damage. Winds pick up debris and move it through the are sometimes landing in power lines and or on top of houses. Rain floods homes that sit low and can make things really messy really quick!

We recently had a bout of strong wind storms which caused one Douglas County resident to have to call us to help him with a huge tree branch that fell from a tree and through the roof of his house giving him a very unwelcomed skylight!

SERVPRO came in and packed out all of the residents belongings then did a major cleaning of the residence. We arranged for roofers to come in and mitigate and repair the roof and we loaded everything back in when the coast was clear!

If you have had storm damage in the Douglas County or Eugene/Springfield area and need help, give SERVPRO a call today! 541-459-3987 or 541-345-0115

If your property sustains flood damage....

9/12/2016 (Permalink)

It is tragic when a flood brings devastation and water damage to your home. But rapid water removal, clean up and repairs certainly must get under way for you home to get back to normal with minimal losses.
Safety is a top priority. After the flood damage, evaluation of the home's safety issues must be completed before you dare to enter your home again.
You do need to call your insurance agent to ascertain if you are covered under your standard home owners policy or if you do possess flood insurance. An insurance adjuster will be dispatched to your property to inspect the damage and eventually offer a settlement. Ask for help in retaining a competent water damage restoration company.  We can assess and document all water damaged items, help you with your claims and paperwork, and expedite the water removal and restoration. We can check your home for structural damage and any possible electrical issues since water and electricity are a dangerous duo. This inspection will indicate to you the severity of the water damage that your home has suffered and any potential health issues you may have to address during the process of getting the flood damage repairs done on your home.
When these concerns have been addressed, and if you have been given permission to enter your home, you should also document all the flood causing water damage for insurance purposes. Be sure that you do take pictures of the flooded areas of your home and any damaged belongings, including damaged furniture. This, along with the input from SERVPRO,  will help you to be fairly compensated by the insurance company.
Once you have done the documentation and the adjuster had done his inspection, then the clean up starts to get under way. The home needs to be made dry and needs to be cleaned up as soon as possible to prevent any other damage from occurring. This will also lessen the likelihood of mold and mildew growth. Contamination is a given if the flooding is the result of groundwater intrusion, whether from rain, bodies of water, or a sewage blockage. Do not attempt to clean and sanitize on your own. The potential for future illness is too great.
It is wise to call the professionals from SERVPRO; because they can immediately begin to pump out the water and mitigate on-going water damage. And they have the skill and knowledge, along with the professional equipment required to start and complete the entire restoration process for you.
After the water removal and clean up are in operation, then repairs need to be done. They could be extensive, depending on how much structural damage has occurred and the condition of the contents of your property. SERVPRO can start with water removal and finish your project with complete water damage restoration "Like it never even happened."

We're Highly Trained Storm Damage Specialists

As water and storm damage specialists, SERVPRO of Douglas County, SERVPRO of S. Eugene/Florence and SERVPRO of Springfield/East Lane County have the experience, equipment, and advanced training that enables us to restore your property quickly.   Call us 24/7 @ 541-459-3987 or 541-345-0115.

Clean those gutters

9/9/2016 (Permalink)

During long summer days, it’s easy to forget that there is always a possibility of a downpour! Air conditioning maintenance and air duct cleaning are essential for the inside of the home, but don’t neglect the outside! Summer rains can bring high damaging winds that can dislodge branches from trees which may look to find a new home...on top of yours! So, it’s essential that after every troublesome storm, an inspection to your rain gutters is performed. It is simple enough - all you will need is a ladder, gloves, protective goggles, water hose and a scoop. Let’s dive in!

Cleaning your gutters can be performed in 3 easy steps:

Climb the ladder and start scooping! Start from the end closest to the drain outlet and remove any debris with your scoop, working away from the drain outlet. For faster cleanup in the end, toss the offending material into a bucket on the ground.

With your water hose in tow, spray a steady stream of water through the gutters towards the drain outlet. This is much easier using a hose with a pressure gauge for high and low power, but any will work just as well.

Check your drainpipes for any blockages. Hopefully any potential blocks are minimized by scooping out the debris before it makes it into the pipes. However, there are instances where the rain storms forced material into the pipes. If you see a trickle instead of a flow coming from your pipes, use the hose at the top of the gutter and spray directly into the outlet. For harder to reach items, try a plumber’s snake.

Use these quick and easy tips to ensure your rain gutters are ready for any storms Mother Nature wants to throw your way.

Thanks to HomeTips.com!

National Preparedness Month - Emergency Response Profile

8/22/2016 (Permalink)

September is National Preparedness

Month. In recent years, many

different types of disasters have affected

the United States. Flooding, tornados,

hurricanes, wildfires and blizzards are

natural disasters that can threaten your

home, business and community. During

National Preparedness Month, your local

SERVPRO® Franchise Professionals want

you and your customers to be aware of the

steps to take to help prepare for Mother

Nature’s worst.

We can provide

information on how you can help your

customers and employees prepare for a

natural disaster. For more information on

disaster preparedness, visit www.ready.gov,

or call SERVPRO® of S. Eugene/Florence.

SERVPRO® of S. Eugene/Florence can

help your business prepare for the

unexpected by creating an Emergency

Ready Profile® for your facility. The Profile

is designed to be a quick and easy snapshot

of your business providing critical facility

information needed for detailed emergency


The time to prepare for a disaster is now.

Call SERVPRO® of S. Eugene/Florence to make sure your business  is “Ready for whatever happens.”

Texas Storm

6/12/2015 (Permalink)

Storm Damage Texas Storm Work crews lining up to begin work for the day.

Preceded by more than a week of heavy rain, a slow-moving storm system dropped tremendous precipitation across much of Texas, triggering record-breaking floods. Blocks of homes were leveled and the National Weather Service issued a flash-flood emergency. Our Extreme Team headed down with three loaded semi trailers to help with the cleanup and getting things back like it never even happened.