Recent Posts

Water Damage and Insurance Agents

6/15/2019 (Permalink)

When your Policyholders or Property Owners have water damage, they look to you to handle the situation.  You collect information and provide reassurance that everything will be returned to normal.  SERVPRO of South Eugene/Florence understands that your priority is helping restore the property and the insured's or owner's peace of mind, while minimizing the loss on a claim.

The first 24 hours following a water incident are the most important in preventing secondary or permanent damage.  Within four hours of loss notification, a SERVPRO of South Eugene/Florence technician will be on-site to help ensure the water damage is handles properly by completing the following steps:

INSPECTION:  SERVPRO of South Eugene/Florence technicians will inspect affected areas of the property to determine the extent of damage.  They will also review the inspection with you, your insured or the property manager and answer any questions before beginning work.

EMERGENCY SERVICES:  Next, SERVPRO of South Eugene/Florence technicians will take immediate steps to protect the home or property and personal belongings from further damage by extracting the excess water and preparing for drying.  They will explain, in detail, the needed emergency services step-by-step.

MONITORING:  To help ensure your insured's or owners home and personal belongings, or property are dried to appropriate industry standards, a SERVPRO of South Eugene/Florence technician will monitor the drying process.  The results will be consistently communicated to you throughout the monitoring process.  

If your insured's or owners suffer from a water loss, make SERVPRO of South Eugene/Florence your first call 541-345-0115.

Shocking Lightning Facts

6/1/2019 (Permalink)

Lightning is one of the leading causes of weather-related fatalities.  Though the odds of being struck by lightning in a given year are only around 1 in 500,000, some factors can put you at greater risk for being struck.  Here are a few lightning safety tips:

BE AWARE:  Check the forecast before participating in outdoor activities.  If it calls for thunderstorms, postpone your trip or activity, or make sure adequate safe shelter is available.

GO INDOORS:  Remember the phrase "When thunder roars, go indoors."  Find a safe, enclosed shelter when you hear thunder.  Safe shelters include homes, offices, shopping centers, and hard-top vehicles with the windows rolled up.

AVOID WINDOWS, DOORS, PORCHES, AND CONCRETE:  Do not lie on concrete floors and avoid leaning on concrete walls.  Lightning can travel through any metal wires or bars in concrete walls or flooring.  

AVOID WATER:  Do not bathe, shower, wash dishes, or have any other contact with water during a thunderstorm because lightning can travel through a building's plumbing.

AVOID ELECTRONIC EQUIPMENT:  Do not use computers, laptops, game systems, washers, dryers, stoves, or anything connected to an electrical outlet.  Lightning can travel through electrical systems, radio and television reception systems, and any metal wires or bars in concrete walls or flooring.  Equip homes and offices with whole-house surge protectors to protect appliances.

Fire & Smoke Deodorization

5/20/2019 (Permalink)

Even a small fire can cause odors for years to come if the affected areas are not properly cleaned and deodorized.  Fire, smoke, and soot damage in your home or business can create unpleasant and potentially permanent problems.

As various materials burn, the smoke produced travels throughout the structure, leaving odorous residues and deposits on surfaces and in hard-to-reach places.  Unless fast, professional action is taken, these residues and deposits can cause permanent damage to contents and may result in resurfacing odors.  

SERVPRO of South Eugene/Florence technicians are certified by the Institute of Inspection, Cleaning and Restoration (IICRC), SERVPRO of Douglas County provides specialized services that can rid your home or business of offensive odors left by fire or smoke damage.  SERVPRO of South Eugene/Florence technicians do not cover up lingering odors with a fragrance; they seek out and remove the sources of odor.  

Timeline of Water Damage

5/5/2019 (Permalink)

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

Be Smart Before Flooding

5/1/2019 (Permalink)

Floods are one of the most common and widespread natural disasters in the United States.  Whether your home or business is near a coastline, along city streets, in the mountains, near a river or even in the desert, there is always potential for flood damage.  All 50 states have experienced floods or flash floods.

According to the American Red Cross, (ARC), floods cause more damage in the U.S. every year than any other weather-related disaster.  The ARC offers the following flood safety tips:

Stay away from floodwaters.  If you come up on a flowing stream where water is above your ankles, stop, turn around and go another way.  Even six inches of swiftly moving water can sweep you off of your feet. 

If you approach a flooded road while driving, turn around and go another way.  If you are caught on a flooded road and waters are rising rapidly around you, get out of the car quickly and move to higher ground.  Most cars can be swept away by less than two feet of moving water.

Keep children out of the water.  They are curious and often lack judgment about running water or contaminated water. 

If a flood does strike your home or business, make SERVPRO of South Eugene/Florence your first call.  541-345-0115

Our Salute to First Responders

4/10/2019 (Permalink)

When I was a boy and I would see scary things in the news, my mother would say to me, "Look for the helpers.  You will always find people who are helping"  This famous Mr. Rogers quote comes to mind when we celebrate first responders:  those who arrive first on the scene of any disaster or emergency.

In the event of a disaster or emergency, there are many different agencies and people in your community who are ready to respond.  Whether it's a house fire or a hurricane, we are thankful every day for these first responders.

FIREFIGHTERS, EMTs and POLICE:  Local fire and police departments as well as EMTs are often first on the scene of an emergency.  

MILITARY:  When events such as natural disasters strike, different branches of the military are often a first line of response.

FEMA COMMUNITY EMERGENCY RESPONSE TEAM (CERT):  As a part of FEMA's Community Emergency Response Team (CERT), these volunteers are trained to be prepared for any disasters that my affect your local area in an effort to support professional responders.  CERT volunteers are trained in "basic disaster response skills such as fire safety, light search and rescue, team organization, and disaster medical operations".  

SERVPRO of South Eugene/Florence recognizes these and the countless other first responders in our communities for keeping our communities safe.  

Snowmageddon 2019

3/18/2019 (Permalink)

Our town was hit hard by a winter snow storm that nobody was prepared for...or not prepared enough.  Within a 24-hour period, we got over 12" of snow, which, for this area, is a LOT!  

Work at SERVPRO of South Eugene/Florence didn't stop.  Our owners were plowing our parking lot so that our crews and vehicles could still get out to help our customers, generators were delivered to large commercial buildings so that they could stay open to help our community, and numerous roofs were tarped after an even bigger amount of trees were removed from structures.  

SERVPRO of South Eugene/Florence should always be your first call, no matter what type of loss or damage you have suffered.  We are here 24/7/365.  541-345-0115

La Porte, Texas ~ Ineos

3/16/2019 (Permalink)

SERVPRO of South Eugene/Florence Extreme Response Team was called in for emergency services due to flooding from Hurricane Harvey.  This 300-acre facility was flooded with 50,000 square feet of water damage.  SERVPRO of South Eugene/Florence Extreme Response Team was able to mitigate damages and help get the facility back into production as quickly as possible.  

Our SERVPRO of South Eugene/Florence Extreme Response Team is ready to help anywhere in the United States at any given moment.  Our Extreme Response Team helps with commercial, storm, fire and water losses, along with large bio cleaning jobs.  Our large, 53' trailers are loaded and ready to respond at any given moment to have your commercial property operating under normal procedures ASAP.  If your commercial property suffers from any type of damage, call SERVPRO of South Eugene/Florence Extreme Response Team 541-345-0115.

Bremerton, Washington ~ Bremerton Naval Base

3/16/2019 (Permalink)

SERVPRO of South Eugene/Florence Extreme Response Team was called in for emergency services at Bremerton Naval Base after a fire started in a 6th floor room.  With Bremerton Naval Base being the third largest Naval base in the U.S., our SERVPRO of South Eugene/Florence Extreme Response Team was able to perform a full extraction, dry out and odor removal in the barracks, with as little disruption as possible. 

Our SERVPRO of South Eugene/Florence Extreme Response Team is ready to help anywhere in the United States at any given moment.  Our Extreme Response Team helps with commercial, storm, fire and water losses, along with large bio cleaning jobs.  Our large, 53' trailers are loaded and ready to respond at any given moment to have your commercial property operating under normal procedures ASAP.  If your commercial property suffers from any type of damage, call SERVPRO of South Eugene/Florence Extreme Response Team 541-345-0115.

Emergency Tips for Mold Damage

3/14/2019 (Permalink)

What you can do until help arrives

In as little as 48 hours, mold can quickly become a problem in your home or business when there’s a water intrusion, like a roof leak or leaking water line. Mold can cause health effects and can also cause significant damage to your property. SERVPRO of South Eugene/Florence has the training, protective gear, and specialized equipment necessary to handle your mold problem.

Have a Mold Problem? Call Today 541-345-0115

If you have a mold problem in your home or business, your primary focus should be safety:

  • Significant mold growth can occur in 48-72 hours.
  • Mold may present a greater risk to children, the elderly, and anyone with respiratory problems.
  • A strong, musty odor may indicate hidden mold behind drywall or under carpeting.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of South Eugene/Florence for mold remediation services.

What NOT to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.